Sump Pump Maintenance Checklist for Ozaukee County Homeowners

7/28/2022 (Permalink)

Maintaining your sump pump could potentially save thousands in water damage.

When was the last time you maintained your sump pump?  Here are some tips to show your sump pump some love and keep your basement dry.

1. Make sure your sump pump is totally upright. Your sump pump should be sitting on solid, even ground. Any sort of leaning can shift the water in the pump’s pit and put unnecessary pressure on its components.
2. Open it up. Take the cover off the sump pump pit or basin and have a look inside. Clear any debris, mud or rocks that you find, as any foreign items can clog your sump pump and cause an overflow.
3. Double-check the drain hose. Check to make sure the drain hose is connected, and that it’s not blocked or frozen. A clogged drain hose can cause your sump pump to run continuously, as it won’t be able to dispose of the water that’s filled its pit.
4. Clear out the inlet screen. Make sure the inlet screen is allowing water to enter your sump pump’s pit. If your inlet screen is blocked, water won’t be able to make its way into the sump pump’s pit and could lead to a basement flood.
5. Keep it afloat. Your sump pump’s float controls when it will turn on and pump excess water out. Make sure the float component can move freely and isn’t blocked. A malfunctioning float can cause your pump to not run when it’s supposed to, or run constantly, eventually burning out your pump’s engine.
6. Make sure it’s flowing away from your house. The next time you hear your sump pump running, go outside and make sure its discharge pipe is pumping the water away from your home at a safe distance. If it’s too close, the water could seep back into your pump, causing your pump to run continuously and inefficiently. The more your sump pump runs, the more likely it is to burn out early in its life span.  While you don’t want your discharge pipe too close to your house, shed, garage or other structure, make sure it does stay on your property. You’ll have some unhappy neighbors if your sump pump is pushing your excess water onto their lot.
7. Give your sump pump a test run. Fill the pit with a bucket of water to turn your pump on. Watch it carefully to see if it’s getting rid of the water, then check the discharge pipe outside to make sure it’s disposed of properly. If the pump doesn’t run, make sure it’s plugged in and its power cord is in working order. 
8. Plan for the unexpected. Having a backup battery or generator can be crucial if a strong rain storm comes complete with a power outage. And eventually, your sump pump may give out without the help of a power outage. To avoid the stress of trying to buy and install a new sump pump while the water seeps closer and closer to your basement, have a backup sump pump handy — and be sure to test it regularly, too. 
9. Call a professional. You’ve checked the power cords, discharge pipe, inlet screen and every other piece of the pump, but still can’t figure out what’s wrong. It’s time to call a professional! Risking your basement and everything else in it isn’t worth maintaining your pride as a handyman or woman — get it fixed and fast!

If worse comes to worst, and you do have a backup and need assistance with damage from water or sewage, call SERVPRO of Ozaukee County for 24/7 help at (262) 242-8888.

Fire Restoration 101: Safety First

7/28/2022 (Permalink)

House fires have many sources. This one was caused in a kitchen by a dishwasher malfunction.

After your fire has been put out you may be left with the question, “What should I do next?”  SERVPRO of Ozaukee County can help.  We will walk you through your next steps. Safety is our number one concern until help arrives, so here are some basic do’s and don'ts:

Do:

• Hire a reputable, insured company to board up your home or business to secure it from the elements, animals, and vandals.
• Limit the movement of damaged areas
• Keep your hands clean . Soot on hands can further soil upholstery, walls and woodwork
• If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor.

Don't:

• Do Not touch contaminated surfaces
• Do Not attempt to clean walls, carpet, contents, or other contaminated surfaces
• Do Not use food, cosmetics or mediations exposed to soot.
• Do Not send clothing to ordinary cleaner; improper cleaning may set odors

No one wants to experience a fire in their home or business.  If you experience this and need help, please give us a call at 262-242-8888.  SERVPRO of Ozaukee County has the expertise and experience to assist you in the cleanup and restoration of your property.  We are here to help 24/7 with the board up and securing your property.

Flood Insurance and Water Backup Coverage: What’s the Difference?

7/28/2022 (Permalink)

Water in your basement? The professionals at SERVPRO of Ozaukee County are here to help!

Spring and Summer in Ozaukee County is a happy time for so many home and business owners who are ready for warmer weather, and sunshine!  We Midwesterners look forward to that first day on or in the water.  So what happens when that water we love so much finds its way into our basements?  How can property owners recover losses to their property from flood waters?  

Water/Sewer Backup Coverage

Most homeowners insurance policies come with an optional endorsement for water backup and sump discharge/overflow which will cover losses, up to a certain limit, caused by the backup of water or waterborne materials through a sewer or through a drain. It will also cover water or waterborne material that overflows from a sump, even if the backup of water is due to the mechanical breakdown of the sump pump. Coverage includes damage to property but excludes the sump pump and any related equipment that has broken down.  Contact your insurance professional for more information about this coverage and its limits.

The endorsement does not cover damages caused by a flood. A separate flood insurance policy needs to be obtained to cover losses due to flooding.

Flood Insurance

What is a flood?  The dictionary defines “flood” as rising and overflowing of water onto normally dry land. For the purpose of insurance, “rising” is the key to distinguish flood damage from water damage. Basically damage that has occurred from water that has been on the ground at some point before causing damage to your home is considered flood damage, and would not be covered by your homeowners insurance policy.

Flooding can happen anywhere; even if your home is not in a flood plain.  Flood insurance is available to all homeowners who live in a participating community, which must enforce floodplain ordinances and building requirements that meet or exceed FEMA guidelines. If your community does not participate in the NFIP, you can make a request for it to do so through your mayor, city council or county commissioner’s office.  Contact your insurance professional for more information about this coverage and its limits.

In the event you do sustain property damage from any type of flooding, SERVPRO of Ozaukee County is here to help.  We are available 24/7/365 at 262-242-8888 for your emergencies.

Fire Restoration 101: Pretesting

7/28/2022 (Permalink)

After a fire why is pretesting so important?

At SERVPRO of Ozaukee County, fire damage professionals use pretesting to determine the scope of the loss, type of fire loss, and the method of cleaning for areas that have been affected. This process also helps determine what items are restorable or repairable vs. those items that will need to be replaced. 

Factors determined by pretesting:

• Cleaning Method
• Condition of Surface
• Level of Soil
• Type of Soil
• Pre-Existing Conditions

Pretesting helps to ensure our customers are back into their home as soon as possible, within a realistically accurate time estimate. For help 24/7/365, call on the professionals at SERVPRO of Ozaukee County today at 262-242-8888 for a no cost assessment of your unique situation.  We are here to help.

Tornado Warning vs. Tornado Watch in Ozaukee County

7/28/2022 (Permalink)

The United States experiences an average of 1,000 or more tornadoes every year. Out of those, roughly 20 are expected to be violent.

What’s the difference between a tornado warning and a tornado watch?

Both tornado watches and tornado warnings are issued by the National Oceanic and Atmospheric Administration (NOAA)/ National Weather Service. However, there are critical differences between the two alerts. 

Tornado Watch 

Conditions are favorable for tornadoes to develop. Be alert to changes in the weather, account for all family members, and listen to local radio and TV stations for updated storm information. Move cars inside and keep car and house keys with you. If time permits, move lawn furniture and equipment inside to minimize flying debris. If a tornado siren sounds, stay inside and take cover.

Tornado Warning

A tornado has actually been spotted or is indicated on weather radar in your area. This means danger is imminent and you may only have seconds to take cover.

In the event that your home or business sustains damage caused by the high winds of a tornado, SERVPRO of Ozaukee County can help!  24/7/365 emergency service is available for board up, tarp up, and water mitigation.

When Disaster Strikes, Customers Can Count on a Best in Class Brand

7/28/2022 (Permalink)

SERVPRO ranks #1 in the Cleaning and Restoration category for the 19th consecutive year.

SERVPRO of Ozaukee County is proud to announce that SERVPRO has been recognized again as one of the best overall franchise opportunities by Entrepreneur magazine’s 2022 Franchise 500, the industry’s most comprehensive franchise ranking. Evaluated on categories such as growth, financial strength and stability, and brand power, SERVPRO was named the #8 overall franchise system, and #1 in the cleaning and restoration industry for the 19th consecutive year.

“SERVPRO is built on the foundation of outstanding customer service, industry-leading training and the success of following a proven system,” said SERVPRO CEO Rick Isaacson. “On behalf of the more than 1,900 SERVPRO franchises across the U.S. and Canada, we are honored by this recognition. 

“The SERVPRO brand and its franchisees share a strong partnership, working together to set and achieve goals which have allowed us to grow each year for more than half a century despite the challenges many businesses have faced, especially over the past 18-24 months.”

“The past year has been one of the most challenging for businesses in recent memory, which made putting together our 43rd annual Franchise 500 list more enlightening than ever,” said Entrepreneur Editor in Chief Jason Feifer. “The companies named to this year’s list showed us how being resilient, supportive and nimble can help navigate extraordinary challenges and also underscore the grit and innovation that define entrepreneurship.”

SERVPRO franchise owners pride themselves on being “ready for whatever happens,” Isaacson said, which helped the company jump two spots from its #10 ranking in 2021.

“Our franchisees have a ‘never say no’ mentality, working together with other owners to make sure we are able to satisfy all of our customers’ and clients’ cleanup, remediation and restoration needs, which allows us to ‘Keep it Green,’ as we like to say.

“We pride ourselves on rushing in when others are running out – whether that is in response to a natural disaster such as a hurricane, flood or tornado; cleaning up after a home or business water or fire loss; or helping clean and sanitize spaces from unseen threats like COVID-19. Maintaining our position for nearly 20 years as the best franchise in our category on the Entrepreneur Franchise 500 list validates our long-standing strategy for growing our brand: invest in franchisee training and support and commit resources to continually improving our infrastructure.”

SERVPRO of Ozaukee County is available to assist with damage of any severity 24/7 in your home or business.  Give us a call for help at 262-242-8888. 

Source: SERVPRO Industries, LLC

Types of Commercial Sprinkler Systems

7/28/2022 (Permalink)

Choosing the right sprinkler system for your facility can save thousands of dollars in damage should you sustain a fire loss.

Commercial fire sprinkler systems are designed to expel water until they are shut down manually. Choosing the appropriate system for your property and occupancy can mitigate possible water damage.

Wet Pipe System

Most common

• Pipes are filled with water
• Heat from a fire triggers the system and opens the sprinklers closest to the fire
• Usually, only one or two sprinklers open

Dry Pipe System

For areas with below freezing temperatures

• Pipes are filled with pressurized air or gas used to hold water back in a heated space. 
• Heat from a fire opens the sprinklers closest to the fire 
• Air escapes and the dry pipe valve opens to allow water flow
• Usually, more sprinklers open than with a wet pipe system

Deluge System

For use in hazardous environments prone to fast-spreading fires

• Pipes are not filled with water or gas
• All sprinklers stay open
• A signal from a fire detection device opens the deluge valve
• Water will flow from all sprinklers

Pre-Action System

For areas where concerns or water or fire damage to property are high

• Pipes are filled with pressurized air or gas
• Loss of air or gas pressure summons maintenance
• A signal from a fire detection device opens the pre-action valve, filling the pipes with water
• Because sprinkler heads are closed, heat from a fire opens the sprinklers closest to the fire
• Usually only one or two sprinklers open (similar to the wet pipe system). However, ”double interlock” pre-action systems use more air or gas pressure in the pipes, delaying the water delivery and allowing more sprinklers to open at a time (similar to dry pipe systems)

In the event that your business or building sustains damage from water or fire, SERVPRO of Ozaukee County is Here to Help.  We have the advanced expertise and technology to minimize loss of use in your facility.  Call us for your emergencies 24/7/365 at 262-242-8888.

Ejector Pump Vs Sump Pump: What's the Difference?

7/28/2022 (Permalink)

SERVPRO of Ozaukee County is here to help take the stress out of water damage clean up. We are available 24/7/365.

EJECTOR PUMP

Most homes are built so gravity can transport waste to the sewer system. For this to be possible, the home must be higher than the sewer pipes so the waste can drain properly. Sometimes, however, this isn’t possible because of a home’s location or because of plumbing in the basement that reaches deeper than the main sewer lines. In these instances, an ejector pump, sometimes called a sewage pump, is used to force sewage out of the home’s plumbing.

One of the biggest differences between an ejector pump and a sump pump is that an ejector pump has the ability to move solid waste with water pressure.  The ejector pump breaks up solid waste to force it farther down the line and out to the main sewer.  Without an ejector pump, basement bathrooms and any plumbing below the main sewer level would be unable to clear waste. The result would be sewage backing up into the home. 

SUMP PUMP

A sump pump provides a different function than an ejector pump. Sump pumps do not deal with waste or sewage at all. Instead, a sump pump sits in a pit beneath your home. This pit is drainage for excess water that builds up during rainstorms, snowmelt, or flooding of any sort. When excess water accumulates in your sump pit, the sump pump expels the water out through pipes that drain to an exterior location far enough from your home to not cause any issues or backflow. Without a sump pump, basements could be flooded every time it rains. A sump pump ensures that you keep a dry home, even when torrential storms rage outside.

Sump pumps are mostly found in wet climates or where basements are prevalent. They are less common in dry areas or where basements are not popular.

Sump pumps cannot be joined to a sewer line. Instead, they must drain outside. Sump pumps also cannot handle debris. They generally have a screen or grate on the intake so the pump doesn’t suck up anything that could damage and ruin the pump. Sump pumps are meant to transport water only.

While each of these is important in its own right, ejector pumps and sump pumps are different tools that perform very different jobs. Ejector pumps push waste and sewage uphill to remove it from plumbing that’s below the main sewer level. Sump pumps stop your basement from flooding by evacuating water that accumulates from natural sources. If you require one of these pumps but don’t have it, the results could be disastrous.  

In the event you do sustain damage from a failed ejector pump or sump pump, SERVPRO of Ozaukee County is here to help 24/7/365.  Give us a call at 262-242-8888 for a no-cost assessment of your water damage situation.

Fire Restoration 101: Types of Soot

7/28/2022 (Permalink)

Soot webs caused by wet soot formed during a house fire.

There are two different types of soot: wet and dry. Before restoration begins, SERVPRO of Ozaukee County will test the soot to determine which type of damage occurred. The cleaning procedure we use will then be based on the information identified during pretesting.

Wet Soot - Plastic and Rubber

• Low Heat,
  smoldering, pungent odor, sticky, smeary. Creates smoke webs that are more difficult to clean.
• Example: plastics, synthetics, household fires

Dry Soot - Paper and Wood

• Fast burning, high temperatures, heat rises therefore smoke rises.
• Example: organic materials, wildfires

Protein Soot - Food products

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
• Example: grease or food, kitchen fires

A fire is one of the most devastating events a home or business owner can encounter. Each smoke and fire damage situation is different, and each requires a unique solution for the specific situation.  SERVPRO of Ozaukee County has the equipment, expertise, and experience to restore fire and smoke damage.  It is our number one priority to treat your family with respect and your property with care.

Call SERVPRO of Ozaukee County today at 262-242-8888 for a free inspection to assess your unique situation.

Being Prepared in Ozaukee County: Pack a Severe Weather Emergency Kit

7/28/2022 (Permalink)

The United States ranks highest as the country with the most tornadoes. Canada places second.

Despite the fact that meteorologists are now better able to predict them, tornadoes can strike with little warning. Therefore, it’s best to be prepared well before a tornado approaches. One way to be prepared is to compile an emergency kit.  Here are some suggested items:

Water

Have a purification kit and enough water to last 72 hours

Food

Plan enough food to last 72 hours, plasticware, and some means of preparation

First Aid Kit

Include supplies to treat minor wounds and keep larger wounds under control

Medication

Pain relievers, anti-inflammatory medication, and prescriptions

Waterproof Clothing

Boots, jackets, pants, and warm clothing

Flashlight

Don’t forget the batteries!

Blankets and Pillows

Protect your head, neck, and body from falling debris with a heavy blanket and fluffy pillow

Toilet Kit

Sanitation and hygiene is extremely important! Include some wet wipes

Extra Supplies

Remember to pack any necessary supplies for your babies, kids, elderly parents, or pets, if applicable

NOAA Weather Radio

Stay updated with the current conditions.  Download the app too!

Important Documents

Make sure to keep all of your important documents in a sealed waterproof container away from an area that can flood

Things to Do

Books, crosswords, games, and other items to keep yourself and loved ones occupied while waiting out the storm.

When the storm is over, if you find that you have property damage, call the professionals at SERVPRO of Ozaukee County right away for help.  We have crews available 24/7 for tarp up and board up as well as water mitigation services. 

SERVPRO of Ozaukee County is an IICRC Certified Firm

7/28/2022 (Permalink)

Staying current with IICRC standards and training is important in providing excellent mitigation results.

If you browsed the SERVPRO of Ozaukee County website, you may have seen that our team is IICRC certified. The Institute of Inspection, Cleaning and Restoration was founded in 1972 with industry standards that are certified by the American National Standards Institute. Just as you would expect service professionals such as doctors, electricians, plumbers, or car mechanics to be trained in their fields and keep up to date with cutting edge technology, we at SERVPRO® of Gurnee also require the same education and experience from our employees.

When we say our crew is IICRC certified, we mean:

• Our employees keep up to date with standards in the cleaning and restoration industry.
• We exhibit professionalism when taking care of your home or business.
• Staff are up to date with the latest technological advances in cleaning and jobsite documentation.
• The Crew has been trained with in-class study, field experience, continuing education, and comprehensive exams.
• We reference and follow the ANSI/IICRC S500 Standard Reference Guide
• Background checks are performed on all employees.
• ID badges are worn and references are available.

You can be assured that our crew is professional and ready to answer your questions. They will explain with care the process that we will take whether it be water extraction, structural drying, fire damage, mold remediation, deodorization, or reconstruction.

Call SERVPRO of Ozaukee County with confidence at 262-242-8888 for all of your cleanup and restoration needs.

Water Damage Timeline

7/28/2022 (Permalink)

Water Damage doesn't wait, call SERVPRO of Ozaukee County now!

SERVPRO of Ozaukee County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.  We arrive quickly and start the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.  Here is some information on the timeline of a water damage event.

Within Minutes

Water quickly spreads throughout your property, saturating everything in its path.

Water is absorbed into walls, floors, upholstery, and belongings.

Furniture finishes may bleed, causing permanent staining on carpets.

Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

Drywall begins to swell and break down.

Metal surfaces begin to tarnish.

Furniture begins to swell and crack.

Dyes and inks from cloth and paper goods spread and stain.

A musty odor appears.

48 Hours to 1 Week:

Mold and mildew may grow and spread.

Doors, windows, and studs swell and warp.

Metal begins to rust and corrode.

Furniture warps and shows signs of mold.

Paint begins to blister.

Wood flooring swells and warps.

Serious biohazard contamination is possible.

More Than 1 Week:

Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.

Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

In the event you sustain water damage for any length of time, SERVPRO of Ozaukee County is here to help.  Call us today at 262-242-8888 for a no-cost assessment of your damage.

Fire Restoration 101: Levels of Fire Damage

7/28/2022 (Permalink)

SERVPRO of Ozaukee County is here to help answer your questions and restore your home to its preloss condition.

Not all fires end with the same amount or level of damage. Fire damage is categorized into three different levels: minor, moderate, and major.  The trained professionals at SERVPRO of Ozaukee County will assess your damage and provide a plan of action to restore each unique fire loss.

Minor Fire Damage

• Smoke residue is light and contained to certain rooms or areas. 
• Restoration may involve dry cleaning and/or wet cleaning of ceilings, walls, floors and contents. 
• Areas may need to be repainted, and minimal items may need to be replaced. 

Moderate Fire Damage

• Smoke residue is moderate, and more materials require wet cleaning. 
• Multiple areas require repainting, and the number of items requiring replacement multiplies.
• Floors may require refinishing. 
• Heat damage requires more materials to be replaced. 
• Smoke orders are noticeable and the structure may require additional deodorization.  

Major Fire Damage

• Smoke residue is present through a large portion of the structure.  
• Smoke odor is much stronger, even overwhelming. 
• Heat damage is severe.
• Structural framing and finishes may be charred, requiring structural repairs. 
• Emergency services are needed.  These include boarding up, establishing a source of electricity, winterizing the building in cold weather, and removing smoke-filled and charred debris.
• Restoration will require extensive cleaning of the structure.
• Contents that are salvageable will be moved off-site for cleaning.  
• Multiple methods of deodorization are needed to remove smoke odors.

A fire of any size is one of the most devastating events a home or business owner can encounter. Each smoke and fire damage situation is different, and each requires a unique solution.  SERVPRO of Ozaukee County has the equipment, expertise, and experience to restore fire and smoke damage.  It is our number one priority to treat your family with respect and your property with care.  Call us today at 262-242-8888 for a no cost assessment.

Fire Safety Tips to Protect Your Ozaukee County Business

7/28/2022 (Permalink)

If you own a business, make sure you take all of the steps necessary to mitigate the risk of and prepare for a fire emergency.

One fire can completely destroy a company’s finances and productivity.  In severe instances, this risk can lead to a closure.  In addition to ensuring you are compliant with all fire safety codes, here are some tips to mitigate the threat fires pose to your business.

HAVE THE RIGHT EQUIPMENT

Make sure you have functioning smoke alarms and extinguishers in the workplace at all times. A fire suppression system is also recommended.

MINIMIZE FLAMMABLE MATERIALS IN STORAGE

Packaging materials, paper files and batteries, as well as other common office items can be highly flammable.  Minimize the amount of these materials kept in the workplace, and safely store those that are kept.

MANAGE ELECTRONICS SAFELY

When leaving for the day, always turn off everything plugged into an outlet.  Make sure electrical cords are not damaged as broken wires can start fires, and never allow circuits to be overloaded.

REGULARLY CHECK FIRE ALARMS

Conduct monthly checks to ensure that all fire alarms, as well as the systems that monitor the building, are functioning properly.  Alert employees therein to give them ample time to evacuate in the event of a fire.

HAVE A WRITTEN PLAN

Write out a plan that includes evacuation protocols, fire prevention policies, emergency phone numbers, and all other matters pertaining to procedures.  Make sure all employees have access to the plan.  SERVPRO of Ozaukee County can help create an Emergency Ready Plan (ERP) to keep a digitally accessible record of your plan and important information.

In the event your business is affected by fire, smoke, or soot damage, don’t hesitate to call on the professionals at SERVPRO of Ozaukee County.  We are here to help 24/7/365.  We can be reached at 262-242-8888.

Sump Pump Maintenance Saves Ozaukee County Homeowners Thousands in Water Damage

7/28/2022 (Permalink)

Proper sump pump maintenance mitigates your risk of water damage, potentially saving tens of thousands of dollars.

A number of homes that SERVPRO of Ozaukee County personnel have recently inspected had flooded basements or other living areas. During the initial inspection process, it was often discovered that a sump pump failure was the culprit of the damage.

Here are some steps that homeowners and business owners can take to ensure their sump pump are operating properly and mitigating their risk of property damage:

Every 3-4 months

• Clean pump inlet screen
• Check power cord / make sure the cord is plugged in
• Make sure the pump turns on by dumping a bucket or two of water into the sump, this will also help to determine if the float is operating correctly up and down.

Annually

• Take the pump out of the sump to clean and inspect it for any obvious defects
• Clean out the sump
• Grease/lubricate any necessary bearings on the pump. Check the owners manual for maintenance instructions.
• Lower the pump back into its correct position in the sump
• Test the pump and float by dumping a bucket or two of water into the sump.

Most importantly, if you do not feel comfortable taking care of the maintenance or are not mechanically inclined, ask the company that installed it to do the maintenance or for a referral for a company that can. Regular maintenance of your sump pump will help keep your water prone areas safe from flooding and keep your home environment a safe livable space for years to come. A little maintenance will go a long way.

In the event you do suffer a property loss due to water damage, please do not hesitate to call SERVPRO of Ozaukee County at 262-242-8888.  We are here to help with your emergencies 24/7/365.

Why SERVPRO of Ozaukee County?

7/28/2022 (Permalink)

SERVPRO of Ozaukee County uses a staff of experienced water damage technicians to work on projects in your community. That means we have unique insights into how you can protect your home from suffering water damage.

Basic home maintenance can make a difference, and many of these projects might be on your list already.

Take stock of your yard. Understanding your yard and how it drains in relation to your home can help you protect your home. If you notice that your yard is draining toward your home, then you might want to get in touch with a landscaping expert to look for ways to protect your yard.

Think about native plants as a landscaping option. Many people choose plants and flowers because they like the aesthetics they create. But choosing landscaping items for protection can ensure your home is ready for heavy rain. Native plants, trees and shrubs can be vital in protecting your home from water damage.

Look into sealing your roof. Experts estimate that almost  95% of damage is caused by water finding its way through gaps in your shingles, which can be prevented with this step. It’s definitely worth considering.

If you need help dealing with damage caused by water, fire or any other issue, SERVPRO of Ozaukee County is here to help you restore your home. We have crews who are available 24/7/365 in the event of an emergency. Contact SERVPRO of Ozaukee County, 262-242-8888, at any time to learn more about us and how we can help you restore your home to its original state.

Water Damage in Ozaukee County: 3 Categories To Know

7/28/2022 (Permalink)

Often, water damage spreads to areas that cannot be seen. Call an expert for help to ensure all moisture has been removed.

At SERVPRO of Ozaukee County, we pride ourselves on being the experts in water damage remediation.  We ensure our technicians are educated by requiring them to become certified by the Institute of Inspection Cleaning and Restoration (IICRC) as Water Restoration Technicians.  This gives them the ability to classify and categorize the type of water damage a property may have.  With regard to infiltration, there are three categories of water.  Knowing what these are and how to properly mitigate their damage is paramount to restoring your home or business to a healthy, safe state.

Category 1

Water originates from a sanitary water source and does not pose substantial risk from dermal, ingestion, or inhalation exposure.  Examples include but are not limited to:

Broken water supply lines; tub or sink overflows with no contaminants; appliance malfunctions involving water-supply lines; melting ice or snow; falling rainwater; broken toilet tanks, and toilet bowls that do not contain contaminants or additives.

Category 2

Water contains significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans. Category 2 water can contain potentially unsafe levels of microorganisms or nutrients for microorganisms, as well as other organic or inorganic matter (chemical or biological). Examples include but are not limited to:

Discharge from dishwashers or washing machines, overflows from washing machines, overflows from toilet bowls on the room side of the trap with some urine

Category 3

Water is grossly contaminated and can contain pathogenic, toxigenic, or other harmful agents and can cause significant adverse reactions to humans if contacted or consumed. Examples include but are not limited to:

Sewage; waste line backflows that originate from beyond any trap regardless of visible content or color; all forms of flooding from seawater; rising water from rivers or streams; and other contaminated water entering or affecting the indoor environment, such as wind-driven rain from hurricanes, tropical storms, or other weather-related events. 

Category 3 water can carry trace levels of regulated or hazardous materials (e.g., pesticides or toxic organic substances).

In the unfortunate event that you experience water damage, call the experts at SERVPRO of Ozaukee County to help.  We have the training and expertise to make sure your home or business is safe and clean.  We are available 24/7/365 for your emergencies at 262-242-8888. 

Fire Restoration 101: Structure Cleaning Methods

7/28/2022 (Permalink)

SERVPRO of Ozaukee County is here to help with any fire, soot, or smoke damage that may occur in your home or business.

In a study of 2018 fire activity published by the National Fire Protection Association, it is estimated that property owners experienced over $11 billion in fire losses across nearly half a million structures.  All of these events are unique in circumstance and severity.  Before a structure cleaning can begin, it is important to understand the cause and type of the fire as well as the materials affected.   The professionals at SERVPRO of Ozaukee County are experienced in these scenarios and have the training necessary to restore your property fully to its pre-fire condition.

Here are some types of fires and subsequent methods of cleaning:

High Oxygen

High oxygen fires create a dry soot residue, so they are cleaned by first using a dry chemical sponge method.  Introducing moisture to a dry soot environment can further lodge the soot into building materials, so removing as much soot as possible before wet cleaning with a low-alkaline detergent and rinsing is crucial.

Low Oxygen

Due to the wet soot this type of fire causes, it must be cleaned with a wet method.  We use a high-alkaline detergent to wash walls and structural components. 

Kitchen/Grease

Often the most difficult fire to clean, kitchen fires present a soot residue that is often harder to detect.  Cabinets, drawers, appliances, etc must often be removed for full access to all residue so that it may be properly removed to eliminate lingering odors.

Remember that SERVPRO of Ozaukee County is available 24/7/365 to restore your home or business after damage from fire.  Our professionals are highly trained and experienced in this type of cleaning, and will work hard to take the worry out of your restoration process.  Call us today at 262-242-8888.

Board-Up Services for your Ozaukee County Business

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Our SERVPRO board up team has helped to keep many businesses safe after some streaks of vandalism in the area.

Whether your windows are broken by a storm, wind, fire, or vandalism, action must be taken quickly to secure your business until replacement doors and windows can be permanently installed.  The board-up professionals at SERVPRO of Ozaukee County are here to help.  We have years of experience securing homes and businesses after damage occurs, and we are available 24/7/365 for this type of emergency.

What is a “board-up”?

Board-up is the process by which we secure windows, doors, and other openings with wooden boards to protect the interior from damage.

Most often, windows and doors are boarded up after severe storms, fire damage, or vandalism that left a building exposed to the elements. Boarding up your business can also protect it from vandalism and theft during the repair process.

Why should broken windows and doors be boarded up?

Some people use sheets of plastic or tarps to seal their building from the elements after damage. In more mild cases, this can be a cost-effective alternative that requires less setup and take down than using wood.  However, a tarp is not sturdy enough to protect your business when the openings are particularly large or the environment is unfriendly. If you’re concerned about theft or further damage to your building, it’s best to use a professional board up service.

How do I board up my own windows?

There are a few steps to boarding up doors and windows after they’ve been damaged.

• First, protect yourself from hazards like broken glass by wearing safety glasses and thick gloves. Long sleeves and pants are also recommended.

• Tape over cracks in windows that haven’t been completely shattered, or remove them entirely. If you leave a crack untreated, it has the potential of getting bigger and causing further harm.

• Measure the window or door frame and cut a board to cover the opening.

• Secure the board to the window or door frame, preferably with a power drill. You can also nail the wood in place, though it will take a little longer.

• If those steps seem complicated (and they sure can be — measuring and cutting for a large do-it-yourself project like this is no easy task) don’t hesitate to reach out for help. 

If your business is damaged by a storm or by vandalism, let us take some of the worry away by keeping the interior of your building safe and secure.  SERVPRO of Ozaukee County has seen countless board-up situations, and we are always available for your call at 262-242-8888.

Using IICRC Classifications To Assess Ozaukee County Flood Damage

7/28/2022 (Permalink)

If you have sustained flood damage to your Ozaukee County home – SERVPRO can help. We are an experienced flood damage restoration company.

If you have sustained flood damage to your Ozaukee County home or business – SERVPRO can help. We are an experienced flood damage restoration and repair team, with access to sophisticated tools and the finest equipment. If your property needs saving, we are the right choice. The first step we take once on site, is conducting a full inspection. This is designed to help us determine the extent and nature of the damage. The IICRC (Institute of Inspection Cleaning and Restoration Certification) categorizes flood damage using four key classifications. The SERVPRO technicians will use this guide to shape their plan of action and decide which repairs are required.

Here is some additional information on the IICRC classifications and what they might mean for your property.

Class One: Limited Intrusion

This is the least severe type of flood damage. A small amount of water has entered the home. There is minimal damage to walls and soft furnishings. Depending on the size, shape, and location of the affected space, large fans can likely be used to dry it out.

Class Two: Intrusion With Some Spread

Here, flood water has started to spread. If your house was impacted by a storm, the damage is almost going to have advanced beyond small pools of water. It may have risen into the walls and started to soak into timber, concrete, and insulation materials. The water has reached the subflooring beneath carpets. Industrial drying machines (and carpet lifters) will be brought in to absorb the excess moisture.

Class Three: Invasive Liquid

The walls, ceilings, soft furnishings, and floors are all damp and need to be dried quickly. Most are fully saturated with water. Water lines on the walls extend more than two feet above the floor. This tends to occur when ceilings leak (during heavy rainfall), and water seeps through the walls. Dehumidifiers and dryers can be used to restore the home, but some materials may be unsalvageable.

Class Four: Severe Invasion

In the most severe cases, objects not usually affected by flooding have been compromised. For instance, paintings high up on walls, attics (if the danger is from natural flooding), and crawl spaces. At SERVPRO, we’re committed to saving as many of your possessions as possible, but extensive damage can render some items irreparable. We will, however, inform you before disposing of any materials. Serious flood damage may require you to move out of the property while we secure its structural safety and install heavy duty drying machines.

If your home has been damaged by a storm or a burst pipe, assessing the damage is an important part of formulating a response.  SERVPRO of Ozaukee County is a locally based service, which means that our response is always fast.  Call us for help 24/7/365 at 262-242-8888.

Why Call SERVPRO?

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Why call SERVPRO?  Because SERVPRO requires Training and Industry Certifications for each of its employees. We not only train our Production Crew, we train our Office Staff and Marketing Staff too.

The SERVPRO System has a “Hero Ready” Training Program that covers the right way of mitigating, drying, and restoring a water-damaged structure and contents.  We do everything we can to get you back into your home or business fast! 

To excel at water damage restoration, you must have a strong understanding of the each of the following areas:

• Identifying and addressing health and safety concerns 
• Building and material science
• Psychrometry and drying science
• Water restoration equipment, products, as well as their proper usage
• Building materials, assemblies, and contents
• Moisture inspections, making restorative decisions, and creating a drying plan
• Documenting the project throughout the process
• Emergency service activities
• Monitoring and adjusting the drying system

When SERVPRO of Ozaukee County sends a crew out to dry and restore your building, you can feel confident that you have selected the best. 

Whether you have a small project or a large, even multi-structure loss,  call SERVPRO of Ozaukee County, day or night, at 262-242-8888 and we will be there for you.

Why Call SERVPRO of Ozaukee County?

7/28/2022 (Permalink)

Why call SERVPRO? 

• Because we are locally owned and operated.  That means we live and work in your community.  We care about our neighbors and we have a professional approach to getting your property back to pre loss condition.  You want your property back the way it was before the fire or water damage occurred.   

• You will come across many companies who think that they can do what we can do.  The truth is, all of our technicians are highly trained and put through rigorous training both on the job and at their classes given by IICRC approved Instructors. After passing a national test, they receive their WRT Certification awarded by IICRC - the industry that sets the standards.  

• In addition to having professionally trained technicians, SERVPRO of Ozaukee County can call in our National Large Loss or Storm teams. That means that we have ready resources when there is a job that requires hundreds of machines and people.  Having and maintaining our relationship with SERVPRO Industries means that we have great depth and there is nothing too big for us to handle.  

• Why SERVPRO? Because we are the best at what we do.  We inspect your structure, assess it for damages, create a plan, call in the right people, dry it out, get it clean and ready for you as fast as possible and then we send all the information and pictures to your insurance company so that you don’t have to.  We take pride not only in our workmanship but also in our customer service.  

Call SERVPRO of Ozaukee County at 262-242-8888 and we will give you the peace of mind that comes with hiring the right people.

Water Damage from Sprinkler Systems: Cause and Effect

7/28/2022 (Permalink)

Inspection, testing and maintenance of fire sprinkler systems, along with adequate building heat, can help reduce the risk of future water damage.

An automatic sprinkler system is a very valuable tool in fire suppression and prevention. Even so, by some uncontrollable event or if not properly maintained, these systems may fail.  This failure could result in disaster by fire or from serious water damage from the sprinklers if water is unexpectedly released.  

Common Causes for Sprinkler System Failures

• Freezing of water filled pipes

• Mechanical damage

• Installation defects

• Deliberate sabotage

• Overheating from excessive temperatures

• Corrosion of sprinklers, fittings, pipes, and other components

• Environmental stress cracking of PVC plastic sprinkler pipe and fittings

• Manufacturing defects, including recalled sprinklers

Potential Hazards of Water Damage

• Damage - Destruction to property 

• Disruption - Loss of use of property during repairs

• Health Effects - Mold can develop causing health hazards

• Costs - Repair and/or replacement of sprinkler system

• Reputation - Lost customers or tenants due to unusable space

Prevention Tips

• Maintain fire sprinklers in accordance with recognized standards

• Ensure installations are completed by experienced and licensed contractors

• Take action to reduce chances of system freezing

• Call SERVPRO of Ozaukee County if water damage is experienced in your facility.

SERVPRO of Ozaukee County has the experience and professional staff to bring your property back to its pre loss condition quickly and efficiently.  Call 262-242-8888 today for a free assessment of your damage.

Fire Restoration 101: Methods of Content Cleaning

7/28/2022 (Permalink)

SERVPRO of Ozaukee County uses Ultrasonic technology to restore delicate items such as this porcelain figurine from damage caused by soot.

When a home or business sustains damage from a fire, much of its contents can often be saved and restored.  The experienced professionals at SERVPRO of Ozaukee County are trained in multiple methods and technologies which can be used to restore your belongings. The following are specific systems and methods available at our facility. 

ULTRASONIC CLEANING

Ultrasonic technology uses a spectrum of sound frequencies, water, and cleaning solutions to remove debris and soot from non-porous items.  These frequencies range from 20,000-100,000 cycles per second, with various frequencies performing separate applications.  Lower frequencies can be used on sturdier items with heavy soil, and higher frequencies are safer for more delicate items.

ESPORTA WASH SYSTEM

The Esporta Wash System uses hydraulic action to force organic and inorganic contaminants out of items to be cleaned.  Commonly, these items are clothing, linens, and shoes.  The force applied is comparable to the force of waves crashing against a beach.  Esporta restores 90% of soft contents  damaged by odor, soot, grime, mold, and mildew to food-grade clean using sustainable, phosphate-free detergents.  

OZONE CHAMBER

Ozone generation is a process that removes smoke odor molecules by releasing additional oxygen into the air.  While ozone is often used in open air to deodorize a home, there are some safety concerns.  Ozone is most effective when utilized in a controlled environment such as an ozone chamber.  Contents and furniture that cannot fit into either the Ultrasonic system or Esporta are first cleaned by hand and then often placed into an ozone chamber to remove any lingering odors of smoke by eliminating the microorganisms that cause them.  Our dedicated ozone chamber is utilized for items with stubborn embedded odors that would otherwise be impossible to remove.  

SERVPRO of Ozaukee County is an industry leader in fire restoration.  We have the technology needed to restore your home and belongings to their original state, reducing the amount of personal or sentimental items that would otherwise be unsalvageable.  We are here to help and here to answer your questions 24/7/365.  Give us a call at 262-242-8888.

Reducing Business Interruption in Ozaukee County

7/28/2022 (Permalink)

If you have water damage in your business, call SERVPRO of Ozaukee County for fast and efficient help.

When a home experiences disruption due to water or fire damage, it can be difficult to imagine things getting back to normal. The quicker a family can get back to normal life, the better everyone feels. 

It is just as important to get commercial spaces back into operation quickly. Every hour your business is down, money is being lost. At SERVPRO of Ozaukee County it is our priority to get businesses back into operation with as little interruption as possible. We make every effort to be quick and thorough, making sure that every detail has been taken care of and remediation is complete.

SERVPRO of Ozaukee County is equipped to service the following, no space is too large or small:

• Office Buildings
• Apartment Buildings
• Restaurants
• Hotels/Motels
• Retail Stores
• Manufacturing & Industrial
• Government/Military
• Universities/Colleges
• Schools

Call SERVPRO of Ozaukee County today for assistance at 262-242-8888.  Our professionals are available for your emergencies 24/7/365.

Ozaukee County Insurance Coverage for Spring and Summer Storm Damage

7/28/2022 (Permalink)

Understanding your property insurance can help protect you in the event your home sustains damage from a storm.

Spring and Summer weather in the Midwest is welcomed with open arms each year.  It can, however, bring storms that could cause a wide variety of damage to your home.  Fortunately, much of this damage is covered by your homeowner’s insurance.  This insurance protection depends on what type of damage was caused and what caused it.  

Here are a few common events that are often covered on a standard home policy:

Wind Damage

Wind almost always damages the weakest areas of a home. After a storm, indications of damage would include:

• Shingles in the yard
• Creased or broken shingles from wind
• Loose or missing siding and trim on your home
• Loose or broken downspouts and gutters

Hail Damage

If hail causes damage to the exterior of your home, your dwelling coverage helps cover the cost to repair or replace the damage.

However, your home’s detached structures, such as a fence, garage, gazebo or swimming pool, may only have limited coverage from your base policy. In order to properly protect them from hail damage, you may want to consider adding coverage for your detached structures.

Lightning Damage

Lightning can cause serious damage to your home, including fire and damage to your electronic devices. Fortunately, your home insurance covers lightning-damaged electronics and other personal property, and your dwelling coverage protects the structure of your home if lightning causes a fire.

Here are a few coverages that can be added for extra protection:

Flood Insurance

Floods are a natural disaster that aren’t covered by your homeowners policy, but many companies offer flood insurance from the National Flood Insurance Program. If you live in a flood-prone area or just want peace of mind, consider purchasing flood insurance to protect your home and personal property.

Roof Replacement Cost Coverage

Your home insurance is designed to help cover the replacement of your roof if it’s damaged by a covered loss. But the amount you’ll receive for your damaged roof depends on if you have actual cash value (ACV) or replacement cost value (RCV). Having roof replacement cost value coverage means you’re covered for what it’d cost to replace your roof today without worrying about depreciation.

Matching Siding Coverage

Homeowner’s insurance replaces siding damage from specific types of losses, like damage from wind.  However, it only covers the parts of your home that are damaged. By adding matching siding coverage, you’ll be covered for a higher amount to compensate for replacing additional siding to match.

Sump Pump Coverage

Your sump pump is designed to remove excess water that accumulates around your home’s foundation. If the system ever fails or the power goes out, water overflow may occur. And you're typically not covered for this type of damage with your homeowners insurance. Having water backup and sump pump overflow coverage gives you that important layer of protection that is so important during these Ozaukee County spring and summer rains.

In the event you do suffer damage from a storm, please do not hesitate to call SERVPRO of Ozaukee County at 262-242-8888 for your restoration or repair concerns.  We are here to help 24/7/365.

SERVPRO of Ozaukee County Can Remediate Water or Fire Damage Day or Night!

3/9/2022 (Permalink)

Our priority at SERVPRO® of Ozaukee County is to make sure your business is taken care of as soon as possible.

Do you have a plan in case of a water or fire disaster? 

No matter what your needs are, SERVPRO of Ozaukee County can find a way to help.

How Can SERVPRO of Ozaukee County Remediate your Business?

Our technicians do an inspection to create a remediation plan. After the plan is created, we get right to work. We start by:

• Creating a Moisture Map to find all the water.
• Use thermal imaging cameras to identify water in hidden places.
• Remove standing water, by water extraction.
• Create a drying system with powerful equipment to ensure the moisture levels in your business returns to normal.

At SERVPRO of Ozaukee County, we have specialty equipment & expertise for whatever your needs are. 

Call SERVPRO of Ozaukee County at 262-242-8888 at any time!

Why SERVPRO of Ozaukee County?

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We care about your health and safety.

That's why we use our own hospital grade disinfectant for your sanitation needs!

SERVPROXIDE is an EPA registered, stabilized chlorine dioxide-based disinfectant and sanitizer.

SERVPROXIDE carries the EPA’s lowest toxicity rating, requires no PPE for general purpose use and is safe for everyday use. It is designed to kill harmful bacteria, viruses, and mold on hard surfaces and is an effective sanitizer for soft surfaces. The product is almost fragrance-free with only a mild odor that dissipates quickly under general ventilation.

The product also serves as an excellent deodorizer once the source has been removed. It oxidizes and does not mask odors such as fire & tobacco smoke, musty odors, pet odors and stale cooking odors. It can be used to deodorize internal HVAC systems, and it can also be wet-fogged or misted through a ULV type mister for deodorization purposes. This is one of the best products SERVPRO has.

SERVPRO of Ozaukee County uses SERVPROXIDE for water/sewage damages, COVID-19 Cleanings and any disinfecting situations. Call us at 262-242-8888, if we can be of service or if you have any questions about SERVPROXIDE.

Sprinkler Systems

2/28/2022 (Permalink)

Even just one sprinkler head will put out an enormous amount of water very quickly...and over a pretty good-sized area.  In a fire, that is exactly what you want.

But sometimes sprinkler systems can go off for other reasons.  When they go off by mistake, they need to be turned off quickly.  Even if the sprinklers are turned off in 15 or 20 minutes, it could be a soaking disaster.

Do you know how to shut off your sprinkler system?

When there is an emergency, it is easy to forget who knows how to shut off the sprinkler system especially if there is turn over in personnel.

Knowing where and how to turn off the water can be a big deal, even in small offices/facilities if things go haywire suddenly.

SERVPRO of Ozaukee County has helped businesses get this type of water damage cleaned up quickly and effectively for quick re-opening. We are available when you need us, call 262-242-8888 anytime- day or night.

Gas Heaters

2/28/2022 (Permalink)

Gas heaters should be serviced every 2 years to ensure they are safe to use. This includes all types of heaters such as gas fireplaces, wall units, and space heaters.

This service should to be performed by a licensed Gasfitter, or someone who is certified to work with gas and knows the dangers of carbon monoxide.

Safety Tips for Gas Wall Heaters:

• Ensure Proper Ventilation
• Cover Exposed Flame
• Use Smoke & Carbon Monoxide Detector
• Clean Unit Annually

Gas heaters are great for keeping your property warm during the winter months. Use these tips to ensure your unit is working properly.

SERVPRO® of Ozaukee County is here for all your emergency needs. For more information regarding fire damage, call us at (262) 242-8888.

Storm Preparedness

2/28/2022 (Permalink)

Disasters impact you and your family. The trouble is that we don't always know when a disaster will strike. PLAN AHEAD!

Know the risk of disasters and hazards that could affect your area, how to get emergency alerts, and where you would go if you and your family need to evacuate.

Visit: www.ready.gov/be-informed.

Is your area prone to flooding? Know what your risks are, and prepare for those. Check your insurance coverage. Know what your plan covers. Some plans may only cover minimal damage, or damage excluding certain areas. Know what you're liable for.

 Learn how to make your home stronger. In the face of storms and other common hazards, act fast if you receive a local warning or alert. Prepare your home to withstand the coming disaster as best as you can. Planning ahead could prevent further damage from disaster. Prepare Now!

When a disaster strikes, SERVPRO® of Ozaukee County is there to clean up the mess. Call SERVPRO® of Ozaukee County for all your disaster recovery needs. From Fire to Water and Debris removal, we are there to assist you.

Call us at: 262-242-8888 24-hours a day, 7 days a week.

Dangers Lurking in Flood Waters

7/9/2021 (Permalink)

• After the storm has passed, you never know what may be lurking in the flooded basement.  Be aware that snakes and other animals may be in your house. 
• Understand that there is a huge risk of electrocution. Make sure that no one touches any electrical equipment if it is wet or if you are standing in water. Check to make sure that someone has turned off the electricity to prevent electric shock if it is safe to do so.  Do not go in the water unless you are sure that the power is off.  Have an electrician check it.
• Avoid wading in floodwater, which can be contaminated and also contain dangerous debris. Underground or downed power lines can also electrically charge the water.
• Use a generator or other gasoline-powered machinery ONLY outdoors and away from windows.

Tips to Stay Safe during a Storm

7/9/2021 (Permalink)

Here are tips to stay safe during a storm:

• Find safe shelter right away.
• Do not walk, swim or drive through flood waters. Turn Around, Don’t Drown!
• Remember, just six inches of moving water can knock you down, and one foot of moving water can sweep your vehicle away.
• Stay off bridges over fast-moving water.
• Evacuate if told to do so.
• Move to higher ground or a higher floor.
• Stay where you are.
• Pay attention to authorities for information and instructions.
• Return home only when authorities say it is safe.
• Avoid driving except in emergencies.
• Wear heavy work gloves, protective clothing and boots during clean up and use appropriate face coverings or masks if cleaning mold or other debris.
• People with asthma and other lung conditions and/or immune suppression should not enter buildings with indoor water leaks or mold growth that can be seen or smelled. Children should not take part in disaster cleanup work.

Preparing for a Flood

7/9/2021 (Permalink)

There are certain things you should do to prepare for a flood.  First of all, consider signing up for your local community’s warning system.  You can also get alerts on your smart phone.   

Find out if you are in a flood zone.  You can visit FEMA’s Flood Map Service Center to know what type of flood risk you are in.  If you are in a flood zone, you should consider buying a flood insurance policy.  Regular homeowner’s insurance policies do not cover flooding.  It can take a month or so for a policy to go into effect so make sure you buy the flood insurance BEFORE there is a disaster!  You can buy flood insurance under the National Flood Insurance Program (NFIP).

To be really prepared, you should make an emergency plan for your household.  Don’t forget about your pets.  Your family needs to understand what the plan is.  Review the plan on a regular basis. They will need to know where to go, and how to protect themselves from the flood.  Set up and practice evacuation routes, shelter plans, and a flash flood response.  Make sure you have ample supplies, that you have prepared in advance, including non-perishable food, cleaning supplies, and water for several days.

If you have a flood, call SERVPRO of Ozaukee County at 262-242-8888 and we will take care of all your water loss needs.  We will dry and restore your home to pre-flood condition. 

Water Heater Failure

7/9/2021 (Permalink)

Water heaters have a shelf life. The current thought is that they will last for up to 10 years.   Even if your water heater is not giving you a problem, the current thought is to replace them every 10 years.  You might want to use a black magic marker and write the installation date right on the water heater.  That way you will know when it is time to replace it.  If your budget allows, you might want to consider a tankless water heater which can last as many as 20 years.

If you are not sure how to find out how old your water heater is, you can look up the serial number on the manufacturer’s sticker near the top of the water heater. But age isn’t the only thing that can cause a water heater to malfunction.  You should inspect it regularly to check for signs of moisture build-up, mold or corrosion.  If your water isn’t as hot as it used to be or if there’s rust coming from your faucets you should call your trusted plumber.  It is much cheaper to maintain your water heater than to have to deal with a water loss. However, if your water heater fails, call SERVPRO of Ozaukee County at 262-242-8888.  We can extract the unwanted water and dry out your basement.

Washing Machine Leaks

7/9/2021 (Permalink)

Most people don’t think twice about their washing machines unless there is a problem.  If your washing machine breaks, and you end up with a water loss, that’s where SERVPRO of Ozaukee County can help!!! 

For example, if the supply hose is damaged or has a faulty connection to either the wall or the washing machine, more than 600 gallons of water could potentially spill out within an hour. If this happens when you are away from home, you could have a major water loss.  If your washing machine is located upstairs, the damage could be even worse by getting two levels of your home exposed to massive water damage.

Any amount of water could lead to significant damage.  Even small amounts of water can cause problems.  The sooner you get your house dried out; you will be able to decrease the likelihood that mold will grow. 

To prevent water damage, you should replace your washing machine supply hose at least once every five years.  It is important not to overload your washing machine. Constantly stuffing too many clothes into your washing machine could loosen gaskets and valves or even cause cracks.

If you maintain your washing machine you should have years of problem free washes.   

Commercial Properties

7/9/2021 (Permalink)

Flooding and water damage at commercial properties located in Ozaukee County are often complex with numerous issues that require a knowledgeable and flexible response.

Whether we’re dealing with a relatively small water cleanup or a large-scale water loss, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

SERVPRO of Ozaukee County specializes in the cleanup and restoration of commercial and residential property after a water damage.

Our SERVPRO of Ozaukee County staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certifications, rest assured our staff is equipped with the knowledge to restore your property.

Call us 24/7 at 262-242-8888. SERVPRO of Ozaukee County is just a local call away!

Certified SERVPRO Cleaned

7/9/2021 (Permalink)

Did you know that we’re a locally owned and operated business?

That means we’re members of the Ozaukee County community, too. Our team is here to help business owners when they need us. We’re invested in helping our community thrive.

We understand that it takes planning, research and hard work to get your business going. And there’s even more to be done as your business reopens and starts to grow.

But not every situation or circumstance can be controlled. For example, the global COVID-19 pandemic has changed how most of us interact with clients, add value and meet our customers’ needs.

Many businesses have already opened their doors again, and others have found new ways to work remotely or offer products and services digitally.

Regardless of how you and your employees have decided to move forward, there’s help out there for you.

The good news is that our SERVPRO of Ozaukee County’s team of experts can clean your space. Our teams work with proprietary EPA-Approved Hospital-Grade cleaning solutions. Plus, we use cleaning and decontamination standards directly from the CDC.

Finally, we’ll certify your space. And you can open your business with confidence. Call SERVPRO of Ozaukee County for a free Certified SERVPRO Cleaned inspection at 262-242-8888.

Get Ready for Fire Prevention Week

7/2/2021 (Permalink)

Even though it is summertime, it is never too early to think about Fire Prevention Week.  Since 1922, the NFPA has sponsored the public observance of Fire Prevention Week. In 1925, President Calvin Coolidge proclaimed Fire Prevention Week a national observance, making it the longest-running public health observance in our country. During Fire Prevention Week, children, adults, and teachers learn how to stay safe in case of a fire. Firefighters provide lifesaving public education in an effort to drastically decrease casualties caused by fires.

Fire Prevention Week is observed each year during the month of October.  This year it is observed from Sunday, October 3^rd 2021 to Saturday, October 9^th 2021.

Fire Prevention Week is observed in commemoration of the Great Chicago Fire, which began on October 8, 1871, and caused devastating damage. This horrific conflagration killed more than 250 people, left 100,000 homeless, destroyed more than 17,400 structures, and burned more than 2,000 acres of land. When you think about it, every week is Fire Prevention Week.

Taking First Steps When Your Basement Floods

7/2/2021 (Permalink)

• If your basement floods, make sure to shut off any power around the flooded area, including electricity and gas. Never enter a flooded area while the power is on. If you  need help shutting off the power, call a qualified electrician before entering the room and beginning the cleanup work.  

• It is best to wear boots and gloves for protection when you enter the basement. You may also want to wear a protective mask.  In extreme cases, you may want to wear hip or chest waders. And be careful when walking around the flooded area since the water  may hide items that you can’t see in dim light.

• Take action as soon as you notice flooding unless the cause is rain.  In that case, wait for the rain to stop before beginning the cleanup work.  If a pipe bursts, shut the water off to the basement right away.

• If your basement has a floor drain, check it out to make sure it didn’t become clogged during the flood. If it did, call a plumber right away.  After the plumber unclogs the drain, call SERVPRO of Ozaukee County to dry and sanitize your basement. 262-242-8888. We are a phone call away and eager to help in any situation.

Water Damage Prevention

7/2/2021 (Permalink)

Here at SERVPRO of Ozaukee, we are trained Water Damage specialists, and we compiled a small list on how to help prevent water damage from happening often in your home:

• Clean Gutters and Downspouts - Clean your gutters at least twice a year to avoid blockage. Standing water can cause damage to your gutters and roof. Don’t forget to clean downspouts to ensure water can flow through, and secure downspouts so that they point away from the home.

• Know your Water Main - Know the location of your water main and shut it off if you leave for an extended amount of time.

• Check Appliances Regularly - Check and maintain your appliances regularly for leaks according to manufacturer’s directions.

• Investigate Leaks Right Away and Fix Promptly - If you choose to ignore any water damage, or postpone making the necessary repairs, you may experience mold, mildew, dry rot, or even structural damage to your home.

• Check Your Water Pressure - If the water pressure to your home is too high, then your pipes and hoses may fail under the high pressure. Buy a water pressure gauge at a local hardware store, attach it to an outside faucet, and turn the faucet to full force. The gauge will give you a reading of the home’s water pressure. Typical homes’ water systems are designed for pressure of 40 – 70 psi. Anything above 70 psi will put your plumbing at risk.

• Monitor Your Water Bill - Sometimes, the only way you know that water is leaking is taking a closer look at your water bill. If your usage jumps significantly from one month to the next, then there is probably a leak somewhere in the home.

For help restoring your home or business after a water loss, call SERVPRO of Ozaukee County at (262) 242-8888. We’ll make it “Like it never even happened.”

WHY SERVPRO?

7/2/2021 (Permalink)

SERVPRO of Ozaukee County can help you move damaged items out of the water. We specialize in drying out basements.  Sometimes, we can find unaffected places in other parts of the basement to dry items, sometimes we need to put them in the garage or move them to a storage facility.  In any event, we want to dry them as fast as possible to avoid getting mold.  After 48 hours, they may need to be discarded in order to avoid mold.  The best advice is to inspect things carefully after the 48-hour period, and decide if they can be saved or if they need to be discarded.

Don’t ever try to save wet cardboard boxes, because even though they may dry out, they are highly susceptible to bacterial growth. However, you can salvage the contents of the boxes and put the contents into plastic containers or new cardboard boxes to be safe.

Most people aren’t able to remove carpeting on their own.  If you need help doing this, call SERVPRO of Ozaukee County 262-242-8888.  We can take out your carpet and pad to ensure that the floor underneath is not ruined.  We can dry the subfloor and make it ready for new flooring.  If you leave the wet carpet and pad on the floor while too long, you stand the chance that mold may develop. 

Depending on the relative humidity, (inside and outside) you may be able to open the windows to help with the drying.  Just make sure that the humidity outside is lower than the humidity inside!!!

When the basement is dry, SERVPRO of Ozaukee County will wash and sanitize the floors to remove any dirt.  Any walls that were damaged will be removed to aid in the drying process. When we have met drying goals, we will use an anti-microbial spray to retard mold growth. 

As in all disasters, if you have insurance, call your home insurance company and report the flood. Confirm your coverage limits, deductible amount, and claim procedures.

Flooding and Water Emergencies

7/2/2021 (Permalink)

Flooding and water emergencies don’t wait to occur during regular business hours and neither do we.

SERVPRO of Ozaukee County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Flooding and water damage is very invasive. Water quickly spreads throughout your home or business and gets absorbed into floors, walls, furniture, and more. 

Our SERVPRO of Ozaukee County staff is highly trained in property damage restoration.

With ongoing training from our SERVPRO Headquarters and from the Institute of Inspection Cleaning and Restoration Certification (IICRC), rest assured our staff is equipped with the knowledge and tools to restore your property.

SERVPRO of Ozaukee County arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and restoration costs.

Have an Emergency Service?

Call SERVPRO of Ozaukee County. We are available 24/7 at 262-242-8888.

Smoke Detectors and Caron Monoxide Detectors

7/1/2021 (Permalink)

Frequently Asked Questions about Smoke and Carbon Monoxide (CO) Alarms

SERVPRO of Ozaukee County researches information.

What’s the difference between smoke alarms and carbon monoxide (CO) alarms? Why do you need both?

Smoke alarms sense smoke well before you can, alerting you to danger. In the event of fire, you may have as little as 2 minutes to escape safely, which is why smoke alarms need to be in every bedroom, outside of the sleeping areas (like a hallway), and on each level (including the basement). Do not put smoke alarms in your kitchen or bathrooms.

Carbon monoxide is an odorless, colorless gas that displaces oxygen in your body and brain and can render you unconscious before you even realize something is happening to you. Without vital oxygen, you are at risk of death from carbon monoxide poisoning in a short time. CO alarms detect the presence of carbon monoxide and alert you so you can get out, call 9-1-1, and let the professionals check your home.

Choosing the Right Smoke and Carbon Monoxide Detectors

7/1/2021 (Permalink)

How do You know which Smoke Detector and Carbon Monoxide (“CO”) Detector/Alarm to choose for your home or office?  You should choose an alarm that is listed with a testing laboratory, meaning that it has met certain standards for protection. Whether you select a unit that requires a yearly changing of batteries, or a 10-year unit that you’ll change out at the end of the 10 years, either will provide protection.

CO alarms also have a battery backup.  Choose one that is listed with a testing laboratory. For the best protection, use combination smoke and carbon monoxide alarms that are interconnected throughout the home. These can be installed by a qualified electrician, so that when one sounds, they all sound. This ensures you can hear the alarm no matter where in your home the alarm originates.

Why SERVPRO ???

6/28/2021 (Permalink)

Protecting Your Home from Rain Water

SERVPRO of Ozaukee County uses a staff of experienced water damage technicians to work on projects in your community. That means we have unique insights into how you can protect your home from suffering water damage.

Basic home maintenance can make a difference, and many of these projects might be on your list already.

Take stock of your yard. Understanding your yard and how it drains in relation to your home can help you protect your home. If you notice that your yard is draining toward your home, then you might want to get in touch with a landscaping expert to look for ways to protect your yard.

Think about native plants as a landscaping option. Many people choose plants and flowers because they like the aesthetics they create. But choosing landscaping items for protection can ensure your home is ready for heavy rain. Native plants, trees and shrubs can be vital in protecting your home from water damage.

Look into sealing your roof. Experts estimate that almost 95% of damage is caused by water finding its way through gaps in your shingles, which can be prevented with this step. It’s definitely worth considering.

If you need help dealing with damage caused by water, fire or any other issue, SERVPRO of Ozaukee County is here to help you restore your home. We have crews who are available ²⁴⁄₇ in the event of an emergency. Contact SERVPRO of Ozaukee County, 262-242-8888, at any time to learn more about us and how we can help you restore your home to its original state.

The Sounds of Fire

6/28/2021 (Permalink)

Each year there is a Fire Prevention Week.  This year it will begin on Sunday, October 3 and end on Saturday, October 9.   This year’s theme is “Learn the Sounds of Fire Safety!”  The idea is to educate everyone about the different sounds the smoke and carbon monoxide alarms make. Knowing what to do when an alarm sounds will keep you and your family safe. When an alarm makes noises – a beeping sound or a chirping sound – you must take action.

What you should do if someone in your home is deaf or hard of hearing:

There are smoke alarms and alert devices that alert people who are deaf or hard of hearing. These devices include strobe lights that flash to alert people when the smoke alarm sounds. Pillow or bed shakers designed to work with your smoke alarm also can be purchased and installed. For more information on this important topic, visit Fire Safety for the deaf or hard of hearing section.

Take the Right Steps to Protect Your Mequon Home From Heavy Rains | SERVPRO® of Ozaukee County

4/12/2021 (Permalink)

Water damage is a common headache for homeowners, and it can come from both expected and unexpected places. If you’re like most homeowners, you probably know that natural disasters (like severe storms) and home accidents (like major appliance malfunctions) can cause water damage.

But did you know heavy rains can do a lot of significant damage, too?

You probably haven’t thought a lot about the ways heavy rains can damage your home. But it does happen. Rain is common during the spring and summer months in particular. If your home is not properly maintained, these rains can cause costly damage.

You can’t avoid all water damage hazards. Flash flooding can’t always be predicted and can cause serious damage to entire neighborhoods and communities.

But sometimes, homeowners can avoid the damage caused by heavy rains if they take the right steps.

Protecting Your Home and Family from Rain Dangers

We use a staff of experienced water damage technicians to work on projects in your community. That means we have unique insights into how you can protect your home from suffering water damage.

Basic home maintenance can make a difference, and many of these projects might be on your list already.

Take stock of your yard. Understanding your yard and how it drains in relation to your home can help you protect your home. If you notice that your yard is draining toward your home, then you might want to get in touch with a landscaping expert to look for ways to protect your yard.

Think about native plants as a landscaping option. Many people choose plants and flowers because they like the aesthetics they create. But choosing landscaping items for protection can ensure your home is ready for heavy rain. Native plants, trees and shrubs can be vital in protecting your home from water damage.

Look into sealing your roof. Experts estimate that almost 95% of damage is caused by water finding its way through gaps in your shingles, which can be prevented with this step. It’s definitely worth considering.

If you need help dealing with damage caused by water, fire or any other issue, we’re here to help you restore your home. We have crews who are available ²⁴⁄₇ in the event of an emergency. Contact SERVPRO of Ozaukee County at any time to learn more about us and how we can help you restore your home to its original state.

SERVPRO® of Ozaukee County Makes These Home Projects a Priority This Spring

3/26/2021 (Permalink)

Are you ready for winter to be over and spring to arrive? If you’re like most residents of Mequon, Grafton, Cedarburg or Port Washington you are. And you aren’t alone. After another cold, dreary Wisconsin winter, spring is finally in the air.

You probably aren’t the only person you know who’s dealing with spring fever. It’s March now, and that’s a great time to plan what we want to do with warmer days and sunnier afternoons.

Spring is also the time many of us start planning new projects. For you, that might mean deciding how you want to change up your home’s landscaping for the new season. Or you might research parks in the area to (finally) get outside.

Most of us enjoy changing the seasons, but there are always hazards that can come along with it, too. Spring thunderstorms can cause a headache for many homeowners.

The good news is that are many ways you can ensure your home is ready to withstand the weather.

Add These Projects to Your List

Make these home improvement projects a priority one weekend this month:

1. Remove any hazards that threaten your roof. Limbs and branches hanging over your home can be hazardous. Winds can bring them down and cause damage. You can prevent this from happening by cutting them down.
2. Clean your gutters. Clean gutters allow water to move around your home the correct way. Don’t let water back up from your home and cause water damage.
3. Check your roof for leaks and damage. Be sure your roof doesn’t have any missing shingles.
4. Secure things around your home that you can. Be sure your patio furniture or other similar items don’t become tools for the wind to damage your home.

If a fire, flood or any other disaster cause damage to your home, you can always count on us for restoration assistance. We are available²⁴⁄₇in the event of an emergency. Contact SERVPRO of Ozaukee County at 262-242-8888 any time to learn more about our restoration services and how we can help you.

Grafton Business Owners Can Count On Us for Cleaning Support

3/26/2021 (Permalink)

Our team is passionate about supporting businesses in Grafton and the surrounding communities. We want to help you succeed because our locally owned business is part of the community, too.

It isn’t easy to build a business. Entrepreneurs work hard to provide services and products to members of our community. In some cases, it takes long days and nights to make things work.

Planning for the future is a big part of owning a business, too.

But even the most thorough five-year plan can’t predict everything. The COVID-19 pandemic is a powerful example of unpredictability. If you own a business, you’ve likely spent a lot of time lately looking for new ways to reach and serve your customers.

Some local business owners have opted to open up restaurants, stores and companies again for in-person services. Others are finding new ways to offer products and services online. There’s help for you regardless of how you’ve decided to move forward.

Call SERVPRO of Ozaukee County at 262-242-8888!

Resources for a Safe Reopening

3/26/2021 (Permalink)

If you’re serving customers again, it’s likely that you’re searching for ways to keep your employees and the customers you serve safer. That’s where our SERVPRO of Ozaukee County team comes in.

SERVPRO of Ozaukee County will ensure that your business is “Certified: SERVPRO Cleaned.” Here’s how our process works:

First, our technicians will consult with you about your business needs and organize an individualized cleaning plan.  Then

the team will clean your space. Our technicians use a high-level system to ensure you’re ready for customers. We use proprietary EPA-Approved Hospital-Grade cleaning solutions. Plus, we use cleaning and decontamination standards set by the CDC.

The last step is when we certify that your business is clean. You can open again with confidence.  If you need cleaning assistance at your business, we’re here. We have crews who are available ²⁴⁄₇ in the event of an emergency. Contact SERVPRO of Ozaukee County at 262-242-8888 at any time to learn more about our cleaning services and how we can help you.

Fire Damaged Belongings

3/26/2021 (Permalink)

A fire is always devastating. Even if it was stopped before getting out of hand, you are left with a mess and smoke damage. All your furniture, carpets, and belongings are now covered with thick soot, and with an unforgettable smell. You may think your only option is to replace all the contents of your home. All the items that took you years to obtain, the items that are irreplaceable and sentimental to you are now all of a sudden gone. This isn’t always the case!

Replacement is not your only option. We are able to clean, restore and deodorize your home, and belongings. We have special solutions that dissolve and conquer smoke damage. We leave your home fresh, while saving you money, and your precious memories. Our goal is to make it "Like it never even happened." SERVPRO of Ozaukee County is here! Please call us at 262-242-8888.

Restoration Services after a Fire

3/26/2021 (Permalink)

After a fire, SERVPRO of Ozaukee County’s job is to go in and make everything smell good and look as good or better than it did before. This includes using both wet and dry techniques to clean away soot and smoke residue. Sometimes we have to demolish parts of the home, and replace drywall, cabinets, doors, windows, or basically start from scratch. The hardest part of a fire restoration job is getting the smoke smell out of the home and out of the belongings.

We have special cleaning solutions that help break down soot, detergents that clean smoke damaged materials and deodorizers to illuminate odors.  When the odor is really bad, we use our Ozone machines which can remove almost any smoke smell, and get the air quality back to where it should be.   Remember, SERVPRO of Ozaukee County can help! If you have smoke or other odors, give us a call at 262-242-8888!

Why SERVPRO® of Ozaukee County?

3/26/2021 (Permalink)

Our SERVPRO® of Ozaukee County technicians can help you through every phase of restoration, from the initial damage inspection and mitigation work, through reconstruction and cleanup. We are the most reliable commercial and residential restoration franchise and we are backed by over 1800 locations within the United States and Canada.

No one expects a disaster, but if one happens, SERVPRO® of Ozaukee County will respond quickly and efficiently! With our experience we are able to explain the process and work with your insurance provider. We can coordinate the whole process from start to finish to make your life easier.  We will get you back to your home or business and make it “Like it never even happened.”  Although all franchises are independently owned and operated, we all come together and work together whenever needed to make sure each customer is helped. This is why we can handle any size disaster from small to large. 

Call SERVPRO® of Ozaukee County at 262-242-8888.

When Stormy Weather Hits!

3/26/2021 (Permalink)

When stormy weather hits, be prepared! Our SERVPRO of Ozaukee County staff is highly trained in property damage restoration. From initial hiring and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following and much more:

• IICRC Training
• Employee Certification Training
• Initial Franchise Training
• e-Learnings
• Continuing Education Classes

We are available to stabilize your structure to prevent further damage and dry it out quickly to prevent any suspected mold.  SERVPRO of Ozaukee County is locally owned and operated. We are  ready to respond to any storm, fire or water damage day or night.

Have Storm or Flood Damage?

Call SERVPRO of Ozaukee County Today at (262) 242- 8888.

Severe Weather Can Happen Anytime.

3/26/2021 (Permalink)

Severe weather can happen at any time here in Wisconsin. Storm Damage includes hazardous conditions produced by thunderstorms, strong winds, large hail, & flooding. Develop an emergency plan based on your local weather hazards and practice your plan. Know who to call for cleaning and restoration.

If your home or business suffers damage from a storm, remember to call SERPVRO of Ozaukee County at 262-242-8888.

When you are dealing with a storm, a flood, or any kind of water damage, immediate action is crucial. SERPVRO of Ozaukee County has storm damage experience. We also have the expertise and the resources and equipment to handle the job.

We have the ability to restore your home or business back to pre-storm condition. SERVPRO of Ozaukee County can respond immediately to storm and flooding conditions. Call us 24/7 at 262-242-8888.

Commercial Needs

3/17/2021 (Permalink)

SERVPRO of Ozaukee County is here for all your commercial needs.  If you have a water loss, call us at 262-242-8888 so we can assign a Priority Manager to your location.  We will do an initial walk-through with the key people on site, which will entail a tremendous amount of detail.  We will conduct this right away so we can Identify your priorities, safety hazards, affected area, and general service needs. 

Restoration challenges or other project limitations affecting the completion of the project will also be discussed.  We are good listeners!!!  That can make all the difference in making sure the project is done successfully and on time. At the end of the walk-through, our Reconstruction Project Manager will summarize what has been seen and confirm all your priorities.  Sometimes we need a little more time to document the loss area fully and compile a complete plan.  We will communicate with all the stakeholders to make sure that every area of concern has been prioritized. 

We are available 24/7 and can take care of your needs quickly and professionally.  Please call SERVPRO of Ozaukee County at 262-242-8888.  We will make your loss “Like it never even happened.”

How Timing Sets Quality Restoration Services Apart at SERVPRO® of Ozaukee County

2/19/2021 (Permalink)

Wisconsin residents know severe weather, especially with our cold, wet and snowy winters. These weather hazards can certainly lead to water damage at home.

But do you know why homeowners across the country end up needing water (or fire) damage restoration during the course of a year? Severe weather, including wind, hail and rain, is one of the top reasons homeowners need restoration help.

What’s another major reason? Home accidents and appliance malfunctions can also cause damage to homes.

We know that no two home restoration projects are identical. After all, each home and family is different. Even the damage done by a burst pipe is different, depending on the home. But we have noticed a common theme and all of these jobs actually do have one thing in common.

What is it? It’s the importance of getting started quickly.

Your home can begin to show signs of mold damage, including a musty odor,  within 48-72 hours. Water will begin damaging wood just as fast. Upholstery will begin to show water damage signs by fading and staining.

Choose a Team That Can Move Fast

We have an in-depth understanding of how the damage process works, so our teams are available to assist you ²⁴⁄₇.

You can reach us at any time, and we’ll begin restoring your home. Our teams are always available to assist during an emergency.

The technicians you’ll meet when you work with our team are highly trained experts. They’re ready to assist you with the knowledge and experience from high-level training and the best certifications.

Additionally, SERVPRO of Ozaukee County uses advanced technology that you would expect when working with a national brand. We’ll bring that knowledge and equipment to our work at your home.

If your home is damaged due to fire, water or any other cause, you can always count on us for restoration assistance. We have teams who are available ²⁴⁄₇ in the event of an emergency. Contact us at 262-242-8888 to learn more about our restoration services and how we can help your family.

Make Sure Your Mequon Home Is Safe From Winter Fires | SERVPRO® of Ozaukee County

2/19/2021 (Permalink)

House fires are more common during the winter months, especially in cold states like Wisconsin and communities like Mequon, Thiensville, Grafton, Cedarburg, Port Washington, and Belgium.

Experts name a variety of reasons for this fire risk increase. They include the holidays and extra time spent in the kitchen, as well as accidents that can happen when a home’s heating malfunctions. Since heaters and other heating systems are engaged more often during the cold months, that often drives an increase in risk.

These fires can damage property and cost families heirlooms, and they can even cause injuries and take lives. According to industry experts, as many as 890 people die from house fires every year.

Simplifying Fire Prevention

Of course, even homeowners who take necessary prevention steps aren’t always immune to the dangers fires can pose. But our team pulled together these simple tips that can help you make your home safer from fire hazards:

Maintain your home’s furnace. Even furnaces that seem to be working well should be checked by a professional for problems every year. Clogged vents and dirty, rusting blades can actually create a fire hazard in your home.

Use your candles wisely. If candles are left burning when you leave home or placed in a location where they can easily topple, then they can become a fire hazard. Don’t leave your candles burning; blow them out instead.

Use your space heater the smart way. Plug your space heater directly into your wall outlet, even if that means you have to rearrange your furniture. Be sure it’s clear by at least three feet on each side.

If your home is damaged due to a fire or any other cause, you can always count on SERVPRO OF OZAUKEE COUNTY for restoration assistance. We have teams who are available ²⁴⁄₇ in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family. 262-242-8888.

Commercial Priority Response

2/19/2021 (Permalink)

SERVPRO of Ozaukee County provides commercial customers with the highest level of customer service available today in the commercial restoration industry.  We have a well-trained Priority Responder who focuses on identifying the needs of the customer, quickly, and creating an effective action plan based upon those needs.  Services are coordinated by the Priority Responder thus creating customer confidence. 

SERVPRO of Ozaukee County has access to a support network of commercial mentors such as SERVPRO Extreme Response Team (ERT) members, Large Loss Response Team (LLRT) members, and several corporate Teams such as the Commercial large Loss Division (CLLD) and Commercial National Accounts.  Our Priority Responder listens to the customer and learns enough about their normal operations to help them with their immediate needs. 

Our Priority Responder will be able to anticipate problems and come up with quick solutions.  He/she will be able to make decisions and suggest solutions.  He/she will be able to coordinate many moving parts.  With SERVPRO of Ozaukee County, you will have the confidence that your project will be handled professionally and quickly. 

We are here 24/7 to take emergency calls.  262-242-8888.

When the Temperature Drops in early Winter or late Spring

12/18/2020 (Permalink)

When the temperature drops in late Spring or early Winter, those of us who live in the Midwest with basements need to shut off the water lines to the outside hose spigots.  After shutting off the water, open the spigots to drain the water that may be between the shutoff valve and the spigot.  Water that is trapped between a closed shutoff and a closed valve can expand with freezing temperatures causing the water line to rupture.  After shutting off the valve in the waterline, wait a few minutes and check it again in 15 minutes to verify that there are no leaks.  Globe valves have packings around the valve stem that can become dry and as a consequence lose the ability to seal. Remember, we are available 24/7. Call us at SERVPRO of Ozaukee County at 262-242-8888.

Water Water Everywhere

12/18/2020 (Permalink)

Water sustains life.  But too much water, at one time, or at the wrong place spells trouble.  That’s where SERVPRO of Ozaukee County comes in.  We are here to help with all your water needs.  Whether you have a flooded basement, a leaky roof, or a washing machine that overflowed, we can clean up the mess and dry out your structure. 

The faster you have the water cleaned up, the less chance there is for extended damage.  Your insurance carrier will want to know if you took care of your structure in a timely manner.  Or did you let the water sit there allowing secondary damage to occur, or even mold to build up. We can take care of any moisture problem that you have.  Call SERVPRO of Ozaukee County at 262-242-8888 and we will come to your home or business and extract water, place drying equipment, and get you back to preloss condition as soon as possible. 

When Storms or Floods hit, SERVPRO of Ozaukee County is ready

12/18/2020 (Permalink)

SERVPRO of Ozaukee County specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Ozaukee County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of over 1,800 Franchises across North America and elite Disaster Recovery Teams that are strategically located throughout the Country.

Have Storm or Flood Damage? Call Us Today at SERVPRO of Ozaukee County, 262-242-8888.

Don't Panic, Prepare!

7/23/2020 (Permalink)

If you live in Wisconsin, you know that we have a lot of storms. In Southeast Wisconsin, the weather forecasters seem to delight in all the possible weather scenarios that we may experience.

When we get storms, we usually have warnings... lots of warnings.  Whether it's rain or snow, the weather men and women give us lots of warnings.  

The main thing to remember is not to panic, but to prepare.  If it is winter time, make sure that you have a good working snow shovel and container of "snow melt."  Keeping your walks free of snow and ice is important for safety reasons.  Keep up with the shoveling when you can but don't over do it.  Of course, if it is a really bad snow storm, wait until it is over to get out there.  Also be sure to have extra blankets in case the heat is off.

If it is a rain storm, make sure that you have extra supplies in case the power is out for a couple of days.  Always have extra water.  You need more drinkable water than you think.  You should also have a first aid kit, extra flashlights and batteries.  If you have little kids, be sure to keep extra diapers, baby formula, etc. on hand.  

If you need help during a storm event, call SERVPRO of Ozaukee County at 262-242-8888.  We will help in any way we can.  Remember, don't panic, PREPARE!!!

Commercial Concerns?

7/23/2020 (Permalink)

We do such a great job on private residences that many cannot imagine us doing a large manufacturing plant, university building, hospital, hotel, shopping mall, or any other commercial business you can think of.  Rest assured that even a small SERVPRO franchise is backed by the resources and experience of over fifty years and 1700 franchises nationwide.  This includes semi trailer sized generators capable of generating enough electricity to temporarily power most any large facility.  There are semi-trailer sized desiccant dehumidifiers to deploy as needed.  Not to mention access to a large pool of SERVPRO trained and independently certified technicians. 

We use SERVPRO cleaning, sanitizing and deodorizing products that are readily available to SERVPRO franchises.  We will come in, assess and determine the scope of damage and, upon acceptance of our recommendations, immediately mobilize our teams and equipment.  We will provide daily detailed reporting and documentation of project progress.  We understand that minimizing business interruption is in the best interest of all involved, and is often critical to the chances of the business reopening.  Call SERVPRO of Ozaukee County at 262-242-8888 when you have a commercial water loss and we will get you back into business fast!

SERVPRO is Ready for Stormy Weather

7/22/2020 (Permalink)

SERVPRO of Ozaukee County keeps on top of storms and their destructive nature.  We follow the weather reports and prepare for upcoming storms in our area.  In fact, we specialize in storm and flood damage restoration.  Our crews are not only highly trained in storm and flood damage, they know how to use specialized equipment to ensure that your property is dried and restored to its pre-storm condition as soon as possible.

Since SERVPRO of Ozaukee County is locally owned and operated, we are able to respond faster and come to your home or place of business with the right resources.  This is extremely important because a quick response lessens the damage, limits further damage, and reduces the restoration cost.

We are able to scale our resources to handle a large storm or a flooding disaster. We can get equipment and personnel from a network of over 1,700 Franchises across the country.  We also have access to Disaster Recovery Teams that are strategically located throughout the United States.

Call SERVPRO of Ozaukee County at 262-242-8888 if a storm comes your way.  We will take care of all your storm damage and have you smiling in no time.

Restoring Commercial Properties

7/22/2020 (Permalink)

Restoring Commercial Properties Presents Unique Challenges.  We know how important it is to get back into business as soon as possible.

Commercial properties require a knowledgeable and flexible response when flooding and water damage occurs.

SERVPRO of Ozaukee County knows that whether we’re dealing with a relatively small water cleanup or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Our professionals are trained to be mindful of environmental concerns and they strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, please give SERVPRO of Ozaukee County a call and we’ll be there fast with the help you need. 262-242-8888.

Flooded Basements

7/22/2020 (Permalink)

A basement can flood at any time depending upon variable circumstances. Heavy rainfall is only one of those circumstances. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. Some other reasons for a flooded basement are:

• A blocked or failed sewer lateral pipe
• Heavy rain causes surface water to pool around your home
• Storm sewer backup
• Sanitary sewer backup
• Foundation drainage failure
• Water supply-line break or hot-water tank failure

• Have Questions about Basement Flooding? Call 262-242-8888.

• We are Available 24 hours/7 days per week
• We’re a Preferred Vendor to many National Insurance Companies
• We bill The Insurance Company Directly – One Less thing for you to worry about
• Our Technicians are Highly-Trained  in Water Restoration Techniques
• We use IICRC S500 Restoration Standards
• We Use Advanced Inspection and Extraction Equipment
• Call SERVPRO of Ozaukee County today  at 262-242-8888 to let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

Who Will Answer Your Call 24/7?

7/22/2020 (Permalink)

SERVPRO of Ozaukee will Answer the Phone, 24/7 Ready to Help!!!   Call Today - 262-242-8888.  

We understand that when you call us, you may be feeling confused, stressed, and vulnerable because there is water everywhere. You need an expert to guide you through this crisis. SERVPRO of Ozaukee County has a real person answering the phone who has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect:

When you call, we will ask you several questions regarding your water damage emergency. These questions will help us determine what equipment to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask you several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Ozaukee County:

SERVPRO of Ozaukee County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.  Just call 262-242-8888 for immediate help with your water loss.

Is Your Central Air Conditioning Leaking?

7/21/2020 (Permalink)

The dog days of summer are upon us with high heat and humidity.  Thank Goodness for central air conditioning.  However, your central air conditioner is also a dehumidifier.  The moist air condenses into water as it is cooled inside the unit.  The moisture collects and drains through a hose or tubing into a nearby drain.  If this drain line becomes obstructed with dust, debris and/or microbial growth (mold/mildew), the water will backup and seek another path to flow. 

Typically the HVAC unit is in a closet or behind a partition wall adjacent to a finished living space and this moisture seeps undetected into the nearby carpet and pad.  It won’t take long for the moisture to generate microbial growth in the pad/carpet which will generate that unpleasant musty, mil-dewy odor.  It is also possible for water to damage the air conditioner, depending upon the path it travels. 

So it is a good idea to check those drain lines at the onset of high heat and humidity.  If nothing is trickling out of the end of the line, you better call an HVAC Tech and find out why.   The longer it goes undetected, the greater the damage and cost.  Some individuals may be quite sensitive to toxic organisms that thrive in these cool, quiet and moist conditions.    Be sure to call SERVPRO of Ozaukee County at 262-242-8888 if you need any help assessing possible water problems.

Number One Reason for Home Fires

7/21/2020 (Permalink)

The number one reason for a home fire is cooking.

According to the National Fire Protection Association (NFPA), the number one cause of home fires is unattended cooking. You should always stay in the room while you are cooking with a heat source. If you cannot stay in the room the whole time, ask another adult in the family to watch over your food. Or turn the burner off if  you have to leave the room and no one else is home.  When cooking food for long periods of time, use a timer so you don't lose track of time.

However, accidents do happen so prepare your home and family by having a residential fire extinguisher on hand! Fire extinguishers should be placed on every floor of your home, especially in the kitchen and garage. You should also learn how to use a fire extinguisher before you need it.  If you experience a fire in your home, and you need help with cleaning and restoration, call SERVPRO of Ozaukee County at 262-242-8888.  We will provide you with a timely estimate and provide you and your family peace of mind knowing that your home will be be in the hands of experts and will be restored to preloss condition.  

Dangers of Space Heaters

7/21/2020 (Permalink)

A major cause of home fires is a space heater or other heating Equipment. 

When the weather gets cold, we may pull out the old space heater to help heat a cold bedroom, or a small area where it always seems cold.   Be sure to keep your space heater away from anything that could easily catch fire like curtains, laundry, blankets, clutter or furniture.  Space heaters can really get hot.  And if left on for a long time they can catch fire easily.  The safest thing to do is to turn the space heater off if you have to leave the room.  You can turn it back on when you return to the room.  Never leave a space heater on and unintended.  

If your house has a fire, SERVPRO of Ozaukee County is here and ready to help.  Please call 262-242-8888 and we will do everything we can to accommodate your needs. 

Why Call SERVPRO of Ozaukee County?

7/21/2020 (Permalink)

SERVPRO of Ozaukee County is one of over 1,700 SERVPRO Franchises in the United States.  SERVPRO started over 50 years ago and has been going strong ever since.  It takes a long time to build a stellar reputation and SERVPRO has earned a great reputation over the years.  You know what you get when you call SERVPRO: A fast, professional response!

SERVPRO of Ozaukee County has a wide variety of services that we offer including: Fire and Water Mitigation and Restoration, Sewage Cleanup, Mold Remediation, and all types of cleaning.  Most recently, we added Covid-19 cleaning and disinfecting to our list of services.  We have cleaned and disinfected buildings and offices.  We have even cleaned and disinfected airplanes.  

Whatever your needs are, please call SERVPRO of Ozaukee County for fast, reliable service.  We are here to help 24/7.  Call 262-242-8888 and we will answer your call right away.  

Understanding Moisture Readings

7/20/2020 (Permalink)

I was told of a very successful window salesman.  He would use a ‘Heat Loss’ detector to show the prospective buyer how much heat his existing drafty windows were losing.  As he waved the instrument across the glass, the needle would jump alarmingly! So, obviously new windows will make a huge difference, practically pay for themselves, right?  Perhaps.  But you wouldn’t see a difference in heat loss using the same instrument.  He was using a light meter, measuring light – nothing to do with temperature.

Similarly, it helps to understand the instruments we use to measure moisture.  A surface can feel dry to the touch, but still contain and conceal underlying moisture content.  Instruments are necessary to detect this hidden moisture so we can determine what is necessary to dry it, and confirm that the material/space is indeed drying.  

We can use a Forward Looking Infra Red (FLIR) camera to view an area and determine at a glance what is wet.  Typically, wet areas will show up in shades of blue with dry areas showing orange to red.  But while the areas are indeed wet, what is actually being measured is evaporation.  Evaporation lowers temperature and the FLIR camera can detect this temperature difference between the wet and dry areas.  You could be misled if you don’t understand this.  For example, in winter, a poorly insulated – but dry, exterior wall will have areas cooler, thus blue, than the surrounding (orange) areas of adequate insulation.  The camera shows blotches of blue in an orange field even though the wall is dry.

Other instruments measure electrical conductivity.  Water readily conducts electricity.  So an instrument using (invasive) metal pin probes will detect current readily flowing from one probe to the other.  For example, wet drywall will readily conduct electricity and the more saturated the material, the better the current flows from one pin to the other, and the higher the corresponding reading of moisture.  However, if the probes hit an underlying metal corner bead, the current will also flow through the metal and result in a corresponding ‘wet’ reading.

There are non-invasive instruments that measure conductivity with a localized charged field they create.  However, a hidden metal pipe, or metal concrete wire reinforcing will conduct current and register a false reading of ‘wet’.

Lastly, these meters typically have a ‘test’ button to determine battery status.  If the batteries are good, pushing this button will move the needle accordingly.  But pushing this button while probing will also result in a fraudulent reading of wet. 

I once noticed an episode of NCIS where they were using a yellow moisture meter, similar to one we use, to measure radioactivity!  Of course they were merely pushing the ‘Test’ button. 

Buyer Beware!

7/20/2020 (Permalink)

Caveat Emptor!  Buyer Beware!  It is typically a good idea to shop around when considering a large purchase.  The internet makes this as easy as searching  “Contractors” and comparing reviews.  Choosing a reputable Contractor with the best price for your carefully detailed plans and specifications is just common sense.   And this will work when you need a Restoration Contractor to repair your fire damaged home, right?

WRONG!  Experience and training, not price, is what really counts when you have something bad happen to your property.  

First of all, each insurance company has a data base of accepted costs/values for every work item, labor and material, necessary to make your fire damaged home whole again.  Therefore, where cost is concerned, any contractor you select can only charge according to what the insurance company has already determined are fair prices and labor rates. 

The problem lies with determining an accurate, comprehensive, scope of repair.   There are no written plans and specifications to ensure you will be getting the same quality and quantity of work from each proposal.  Each contractor will visit the site and base his cost estimate on what he observes and determines will be necessary to restore the property to a preloss condition.   An inexperienced or slip shod contractor is going to miss details that are necessary or may not be aware how to properly address fire related issues such as hidden sources of odor.  The estimate that includes all the necessary work, while higher in price, will actually be the one in your best interest to choose.

You will have an adjuster assigned to your loss to make sure the scope of repair is not excessive.  But it is not his responsibility to complete a poorly written estimate.  He typically doesn’t have the time, or incentive. So, choose SERVPRO of Ozaukee County, 262-242-8888, for a fair and accurate scope of repair for your fire loss.  We have over 50 years of satisfied customers!

Why You Need a Sense of Urgency!

7/16/2020 (Permalink)

It is recommended you get multiple bids before making a major purchase and this is good advice in most cases.  However, this is very bad advice when it comes to water damage to your home or business.  Water damage requires immediate attention in order to minimize the total cost of damage and subsequent repairs.  The source of the infiltration needs to be stopped, then extraction of as much remaining water as possible, with aggressive drying to follow, ASAP! 

This necessary mitigation prevents further damage from occurring, thus limiting the scope of repair necessary to make it "Like it never even happened." Your Insurance Agent can confirm and explain why you are, in fact, obligated by the terms of your policy to take the reasonable steps necessary to secure your property, preventing further damage from occurring.  Ideally, timely mitigation can make demolition unnecessary, reducing costs and disruption to your home or business.

Choosing the Right Contractor-SERVPRO

7/16/2020 (Permalink)

You've had a water loss and your basement is flooded.  Who you gonna call?  Don't call Ghost Busters, call SERVPRO of Ozaukee County at 262-242-8888.  You need to locate a reputable contractor with the necessary experience and equipment to do the job right.  If you are reading this blog, you have already located the best contractor.

Worried about the cost?  Your insurance company will assign an adjuster to review and approve the contractor's scope and documentation of the entire mitigation process. The adjuster is also familiar with the fair market pricing for this work and will ensure that the final cost is fair and accurate.

If your loss is not covered by insurance, by calling SERVPRO of Ozaukee County right away, you will have still taken the steps necessary to keep the cost down to a minimum.  The mitigation process remains the same, with the same cost advantages, no matter who is paying the bill.

Global Pandemic of Coronavirus

4/27/2020 (Permalink)

SERVPRO of Ozaukee County is “Here to Help” during this time of need.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

Kitchen/Food Areas

Bathrooms

Schools/Classrooms

Offices

Retail Spaces

Water Fountains

Shelving/Racks

Sales Counters

Carpets and Rugs

Stair Handrails

Elevator Cars

Playground Equipment

Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Ozaukee County, 262-242-8888.

When Storms or Floods hit Ozaukee County SERVPRO is Ready

2/11/2020 (Permalink)

SERVPRO of Ozaukee County specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response:

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms:

When storms hit SERVPRO of Ozaukee County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of over 1,700 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call SERVPRO of Ozaukee County Today at 262-242-8888.

For Immediate Service call SERVPRO of Ozaukee County

2/11/2020 (Permalink)

SERVPRO of Ozaukee County is aware that there's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when the need arises for professional cleaning or emergency restoration services, we have the training and expertise to respond promptly with highly trained technicians to get your property back in business. Learn more about our commercial services on our website at SERVPROozaukeecounty.com and check out the Commercial Services page. Choose either:

• Commercial Water Damage Restoration, or
• Commercial Fire Damage Restoration

SERVPRO of Ozaukee County provides 24-hour emergency service and is dedicated to being faster to any-sized disaster.  We can respond immediately to your emergency and we have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 –262-242-8888.

Storm Damage Cleanup

2/11/2020 (Permalink)

If you live in Mequon, Thiensville, Grafton, Cedarburg, Fredonia, Port Washington, Belgium, Saukville, Ulao, Hamilton, Holy Cross, Lake Church, Decker, Lakefield, Knellsville, Little Kohler,  Dacada or any nearby area, you are in luck!  The reason is because SERVPRO of Ozaukee County is as close as your backyard and ready to assist you with Storm Damage.  Just call 262-242-8888 and we will come out to your property and assess the damage that the recent storm caused.  We will coordinate with your insurance company to make sure that the paper work goes smoothly.

Storms can wreak havoc on your home or property and you’ll want the damage cleaned up as soon as possible to prevent any secondary damage.  SERVPRO of Ozaukee County is experienced in Storm Damage.  We have the right people, the right equipment, and because we live in the neighborhood, we understand what you are going through because we went through it too.  When you hire SERVPRO of Ozaukee County, you’ll find people who care and who have the right resources to assist with any size job.  We will be there for you day or night.  Just call 262-242-8888.  

Things To Do After a Fire

2/10/2020 (Permalink)

After you have a fire, it is scary, and shocking.  What should you do?  Here is a basic list of things you can do while you wait for some help to arrive.

• Cover up the carpet in heavy traffic areas with old linens or clean towels. Also, cover up your furniture with old sheets to give added protection.
• If your electricity is off, be sure to clean out your refrigerator and freezer. Leave the doors open after cleaning to air them out.  You may want to put a box of opened baking soda inside the refrigerator.
• Cover your chrome fixtures with Vaseline petroleum jelly or oil. The soot can damage your fixtures.
• If you have plants in your home, both sides of the leaves will need to be washed. Don’t use harsh chemicals.  They could kill your plants.  Plain water is just fine.
• You will want to change your HVAC filter at least once, maybe more, in the weeks that follow the fire.
• Tape double layers of cheesecloth over the air registers.  

If you follow these tips of things to do after a fire, it will help you get a head start on the cleanup.  Please call SERVPRO OF OZAUKEE COUNTY if we can help you with the cleanup.  We are here 24/7.  Call 262-242-8888.

Things Not to do After a Fire

2/10/2020 (Permalink)

There are several things that you should not do after a house fire.  Once the fire is out and you are back in your house, be careful not to do the following things.

• Don’t walk through the soot or spread it around. It can get embedded into carpets and upholstery making it more difficult to clean.
• Try not to touch anything. You don’t want to spread the soot around.
• Don’t start washing your walls or painted surfaces. There is a right way to accomplish this without creating more problems.
• Don’t shampoo your carpet or upholstery. Great care must be given when cleaning soot. Sometimes you have to clean carpets or furniture two or three times.
• Don’t attempt to clean any electrical appliances that may have been near the fire, heat or water without consulting an authorized repair service.
• Don’t use canned or packaged food or beverages that were stored near the fire, heat or water. And never eat anything from an open package.
• Don’t turn the ceiling fans or lights on if the ceiling is wet. The wiring may have been damaged.   
• Don’t send your clothes to an ordinary dry cleaner. Improper cleaning may set the smoke odor into the clothes.

If you need help cleaning up after a fire, call SERVPRO of Ozaukee County at 262-242-8888.  We are available 24/7 and we will make it "Like it never even happened."

Why Call SERVPRO?

2/6/2020 (Permalink)

Why call SERVPRO?  Because SERVPRO requires Training and Industry Certifications for each of its employees. We not only train our Production Crew, we train our Office Staff and Marketing Staff too.

The SERVPRO® System has a “HeroReady” Training Program that covers the right way of mitigating, drying, and restoring a water-damaged structure and contents.  We do everything we can to get you back into your home or business fast! 

To excel at water damage restoration, you must have a strong understanding of the each of the following areas:

• Identifying and addressing health and safety concerns 
• Building and material science
• Psychrometry and drying science
• Water restoration equipment, products, as well as their proper usage
• Building materials, assemblies, and contents
• Moisture inspections, making restorative decisions, and creating a drying plan
• Documenting the project throughout the process
• Emergency service activities
• Monitoring and adjusting the drying system

When SERVPRO of Ozaukee County sends a crew out to dry and restore your building, you can feel confident that you have selected the best. 

Whether you have a small project or a large, even multi-structure loss,  call SERVPRO of Ozaukee County, day or night, at 262-242-8888 and we will be there for you.

SERVPRO of Ozaukee County is Here to Help

2/6/2020 (Permalink)

You get a call from your On Site Manager or your Building Facilitator in the middle of the night.  Your building is flooded.  The sprinkler system went off and several of the offices have multiple inches of water on the floor.  The computers and printers are soaked.  Paperwork is soaked. The drywall is soaked.  What should you do?  Call SERVPRO of Ozaukee County - 262-242-8888.

Our Production Crew will come to your facility and take care of mitigating, drying, and restoring your building to preloss condition.  They will take care of both the water-damaged structure and contents.  We will do everything we can to get you back into business fast! 

• We will identify and address any health or safety concerns first.
• We will bring in the correct amount of  restoration equipment and products.
• We will check the relative humidity in the building,
• We will take moisture readings of all affected materials, making restorative decisions,
• We will create a drying plan,
• We will document the project throughout the process,
• We will monitor and adjust the drying plan to ensure that the structure is dried quickly and thoroughly. 

SERVPRO of Ozaukee County will dry and restore your building to preloss condition and make it "Like it never even happened." Whether your  project is large or small, call us at 262-242-8888 to get immediate help!

A Storm is Coming

2/6/2020 (Permalink)

The TV Weather Forecasters are pretty good at predicting stormy weather.  Pay attention to the areas where the storm is going to hit and take all the normal precautions.  

When the storm is really big and there is a chance that you may have to evacuate, make sure that you have your cell phone charged up and your cell phone charger with you.  You should also have a contact person who can receive phone calls from you and distribute your important information to others who may need it.  The contact person should be someone who is not in the affected area. 

If you don't have to evacuate, make sure that all your windows and doors are closed properly.  You may want to get some sand bags and put them in places that will keep the rain from coming in. If your home has a sump pump, check it to make sure that it is working and is plugged in.   

You might want to make up an emergency bag with equipment like flash lights and batteries.  Make sure that each person in the house has a flashlight and that there are lots of batteries. You should make sure that you have enough water for a couple of days for you and your family.  You may need water to drink, cook, or even bathe.  If you have prescription drugs that are running low, check with your pharmacy to see if they will let you refill them ahead of the storm.  

The best thing you can do is to be prepared.  If you need help after the storm, call SERVPRO of Ozaukee County at 262-242-8888 and we will help you dry out your structure.

Why Call SERVPRO of Ozaukee County?

1/22/2020 (Permalink)

Why call SERVPRO? 

• Because we are locally owned and operated.  That means we live and work in your community.  We care about our neighbors and we have a professional approach to getting your property back to preloss condition.  You want your property back the way it was before the fire or water damage occurred.   

• You will come across many companies who think that they can do what we can do.  The truth is, all of our technicians are highly trained and put through rigorous training both on the job and at their classes given by IICRC approved Instructors. After passing a national test, they receive their WRT Certification awarded by IICRC - the industry that sets the standards.  

• In addition to having professionally trained technicians, SERVPRO of Ozaukee County can call in our National Large Loss or Storm teams. That means that we have ready resources when there is a job that requires hundreds of machines and people.  Having and maintaining our relationship with SERVPRO Industries means that we have great depth and there is nothing too big for us to handle.  

• Why SERVPRO? Because we are the best at what we do.  We inspect your structure, assess it for damages, create a plan, call in the right people, dry it out, get it clean and ready for you as fast as possible and then we send all the information and pictures to your insurance company so that you don’t have to.  We take pride not only in our workmanship but also in our customer service.  

• Call SERVPRO of Ozaukee County at 262-242-8888 and we will give you the peace of mind that comes with hiring the right people.

SERVPRO Ozaukee County: A Certified Firm Benefiting Commercial Clients

1/21/2020 (Permalink)

SERVPRO of Ozaukee County has been an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm for almost a decade. This is very important for our commercial clients because it means that we meet the highest standards available in the industry.

The IICRC sets the gold standards for the Cleaning and Remediation industry, of which SERVPRO of Ozaukee County is an industry leader. 

In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise.

"IICRC Certified Firms must:

"• Present accurate information to consumers and conduct business with honesty and integrity.

"• Require a technician on all jobs who has been formally trained and passed all required tests.

"• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.  

"• Maintain liability insurance to protect all parties in the event of an accident.

"• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

SERVPRO of Ozaukee County is honored to be  counted among the select organizations to receive this certification. We will continue to offer the same standard of excellence that you have come to expect.  We can be reached at 262-242-8888 day or night!

SERVPRO of Ozaukee County to the Rescue After a Fire

1/21/2020 (Permalink)

If you experience a fire in your home or building, you have enough to deal with without having to worry about cleanup or repairs.  That's where SERVPRO of Ozaukee comes in.

We offer:

• 24-Hour Emergency Service
• We are Locally Owned and Operated
• We are A Trusted Leader in the Restoration Industry
• We have Highly Trained Fire Restoration Technicians

If you are dealing with fire damage, the experienced team at SERVPRO of Ozaukee County is ready to respond. Since we are locally owned and operated, we are prepared to clean up damage from fires, (and the water that is left behind after the firemen leave) and are able to respond quickly. Immediate action and a fast response can limit damage, prevent secondary damage and reduce restoration costs.

Our highly trained crews have the specialized equipment and resources to handle the job, large or small, residential and commercial. Our teams are prepared with strategically located equipment in case of a fire emergency in our area, and have access to a SERVPRO large loss team ready to assist if needed.  No matter how big or small the fire is, we can handle it.  We want to make sure that you and your family are okay first; then we will get to work on cleaning, restoring and making your fire loss, "Like it never even happened."

Commercial Water Losses in Mequon

1/20/2020 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response.  SERVPRO of Ozaukee County knows that whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges.  We know you want to get back into business as soon as possible.

Our professionals are trained to be mindful of legal and environmental concerns and they strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give SERVPRO of Ozaukee County a call and we’ll be there fast with the help you need. 262-242-8888.

About SERVPRO of Ozaukee County:

SERVPRO of Ozaukee County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Ozaukee County Residents: We specialize in Flooded Basement Cleanup

1/20/2020 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Ozaukee County basement could flood, including: 

• A blocked or failed sewer lateral pipe
• Heavy rain causes surface water to pool around your home
• Storm sewer backup
• Sanitary sewer backup
• Foundation drainage failure
• Water supply-line break or hot-water tank failure
• And many more

Have Questions about Basement Flooding?

Call Today -262-242-8888.

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Ozaukee County and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

• We are Available 24 hours/7 days per week
• We’re a Preferred Vendor to many National Insurance Companies
• We Bill The Insurance Directly – One Less Thing For You To Worry About
• Our Technicians are Highly-Trained  in Water Restoration Techniques
• We use s500 IICRC Restoration Standards
• Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 262-242-8888.

Storms, Storms Everywhere

12/30/2019 (Permalink)

The TV channel you watch says that a storm is coming.  What should you do?  First of all, don't panic.  Second of all, listen to all the warnings and follow directions.  If you are asked to evacuate, don't hesitate.  Evacuate! 

If it looks like a lot of rain is coming, do all the obvious things first: make sure that all your windows and doors are closed properly.  You may want to get some sand bags and put them in places that will keep the rain from coming in.  Be sure to check your sump pump to make sure that it is working and plugged in.   

This would be a good time to check your flash lights and batteries.  Make sure that each person in the house has a flashlight and that there are lots of batteries. Make sure that you have supplies, especially water, for a couple of days for you and your family just in case you can't get out right away.  If you have prescriptions that are running low, you may want to fill them ahead of the storm.  

The best thing you can do is be prepared.  If after all that preparation water still gets into your house, call SERVPRO of Ozaukee County at 262-242-8888 and we will dry out your structure.

Check Your Sump Pump

12/26/2019 (Permalink)

Check Your Sump Pump!

CHECK YOUR SUMP PUMP!!!  

I like to tell our clients that all sump pumps fail; it is just a matter of time. 

I hear things like, "We just moved in to our house and the home inspector did not find anything wrong with it."  Or, "It was replaced a couple of years ago after a major water loss."

The truth is, the ground can shift, your house can shift, the PVC piping can crack or break, the rain can come down so hard that the sump pump can be overwhelmed and can't keep up and can flood the room.  If you have a finished basement it makes it worse.

If your sump pump fails, call SERVPRO of Ozaukee County at 262-242-8888.  We will come prepared to extract water, remove baseboards, drywall, wet carpet or pad, etc. We will use our professional water meters to determine how wet the room is and how many machines will be needed to dry it to stop any further damage.  This is the mitigation phase and it usually takes three (3) to five (5) days of drying but may take longer. We will come to your home or business every day to check the dryness until all drying goals have been met.

After all drying goals are met, the rebuild phase happens.  If you choose SERVPRO of Ozaukee County to do your rebuild, we will put everything back the way it was, or better.  We frequently replace drywall, paint walls and ceilings, stretch or replace carpet and pad, clean rugs, or put in new cabinets or counter tops, ceilings, or ceiling tiles, etc.  The rebuild phase can take a month or two or longer depending upon our work load and our subcontractors’ availability.  Be sure to ask whoever does your rebuild, how long will this take?

Why SERVPRO?

12/26/2019 (Permalink)

You've been on vacation.  You walk into your house.  Water is everywhere.  What do you do?  You call SERVPRO of Ozaukee County:  262-242-8888.

Why SERVPRO?  Because we are the best at what we do.  After fifty (50) years of shared experience SERVPRO can confidently say that we have seen it all. From dirt basement crawl spaces with odors left from 24 cats using those crawl spaces as their bathroom, to raccoons, bats, rats, (you get the idea) in the attic, to houses filled with moisture and mold after the faucet was left on for two weeks, or the house that sat empty for a year and the power was left off and now it has icicles hanging from the ceiling because the pipes froze and burst... we have seen it all.

SERVPRO of Ozaukee County has been trained not only in water, but fire, mold, sewage, and trauma cleanup along with carpet cleaning. All of our technicians have their national IICRC certifications in water cleanup and several technicians also have certifications in fire, mold, trauma, and carpet cleaning.

Why SERVPRO?  Because we will be there when you call; we are here 24/7 and we will get the job done. We will make it "Like it never even happened."

Just call 262-242-8888.

Mold Myth Number Four

7/9/2019 (Permalink)

Mold Myth Number Four –

Once you’ve killed the mold, there is no need to remove it.

False.  Whether you have done your own mold remediation or called in an expert, any mold that is left, dead or alive, must be removed because the allergens in the mold are still present.  These mold spores can become airborne even when the mold is dead. After a mold remediation specialist has killed the mold in your home or building, the mold must be removed.  And, if there is a stain left following the mold remediation, we can remove it. We can use a special product that is just for removing mold stains.  

If you have any questions or would like to have us take a look at your particular mold situation, please contact SERVPRO of Ozaukee County at 262-242-8888.  

Mold Myth Number Five

7/9/2019 (Permalink)

Mold Myth Number Five – A small amount of mold generally doesn’t indicate a problem

False.  If you have a small amount of mold, you may or may not have a major problem.  If the mold is adjacent to an area you can’t see, it could indicate that there is mold behind the drywall.  We can take out the drywall and look behind it to see what, if any, mold exists.  We will only remove enough drywall to see the area behind it.  Once we see the extent of the mold behind the drywall we will stop, take pictures, and communicate with you about what we see.  If there is no mold behind the drywall we will do our happy dance and then provide you with an estimate based upon the visible mold.  If there is mold behind the drywall, we will provide you with an estimate that includes mold remediation plus drywall repair.

If you have any questions or would like to have us take a look at your particular mold situation, please contact SERVPRO of Ozaukee County at 262-242-8888.  

SERVPRO-The Best of the Best

7/9/2019 (Permalink)

Why SERVPRO? 

- Because SERVPRO has been around for 50 years taking care of customers' needs and using a personal touch to make life better following a water loss or fire loss or any of the other losses that can occur.   

We have "seen it all" and responded quickly and professionally. We have trained to be the very best restoration company there is.  From our initial training in Gallatin, Tennessee, where our Corporate headquarters is located along with its FIRE HOUSE and WATER HOUSE for intense training, to our on the job training in Ozaukee and surrounding Counties, our motto is “Like it never even happened.”  We try to bring your house or structure back to preloss or better condition as soon as possible.  We know how important it is to get your life back to normal.  

We offer the highest possible standard of professionalism in the restoration, cleanup and mitigation of your home or business and have gained the reputation as the premier water, fire and mold remediation service in Ozaukee County.  

Please call SERVPRO of Ozaukee County at 262-242-8888 for help with any of your restoration needs.  Remember, we deal in water, fire, mold, sewage and even carpet cleaning.  We are available 24/7 and are waiting for your phone call!

Mold Myth Number One

7/5/2019 (Permalink)

There are many common myths about mold. SERVPRO of Ozaukee County can help you sort out what is true and what is not.

Mold Myth Number 1: “Black mold” and “toxic mold” are extremely dangerous.

This is generally false.  Most molds called “black mold” are really very dark green, and are not the Stachybotrys mold that can be associated with health effects.  “Toxic mold” is a misnomer often exaggerated by the media. Only certain mold spores produce toxins and then only under certain circumstances. If the mold spores produce toxins, most likely people would not inhale enough of these spores to get a toxic dose.  Listening to the overly dramatic TV News commentators can scare you about mold. However, it is important to pay attention to your mold situation.  But don't assume you have a serious problem.  If you have any questions or need mold remediation in your house or building,  call SERVPRO of Ozaukee County at 262-242-8888 and we will take care of your problem.

Mold Myth Number Two

7/5/2019 (Permalink)

Mold Myth 2 - Your home can and should be mold free.

Not true.  While no one wants mold in their house or building, mold spores are a part of our natural environment.  Under everyday circumstances, we are surrounded by mold everywhere we go, both inside and outside.  It is not really necessary for most people to remove every last mold spore from their home.  What you don't want is a buildup of mold. Mold is only an issue when its concentration reaches unhealthy levels, typically as large, visible colonies.  Once we can see the mold it is time to remediate it.  SERVPRO of Ozaukee County has been remediating mold for ten years.  We have the confidence to inspect, review, estimate and perform mold remediation to your satisfaction.  If you have any questions about mold remediation or would like to schedule an inspection, please call us at 262-242-8888.

Mold Myth Number Three

7/5/2019 (Permalink)

Mold Myth Number Three – Mold is harmless. 

False.  There are so many factors that dictate whether or not mold is dangerous.  While most mold is harmless, not all mold is harmless.  We know that you can’t completely remove mold from your home or building because, well, mold is everywhere.  If you allow it to grow unchecked or decide to ignore it, you could have a lot of problems.  You want to take care of your mold problem while it is still a small problem, if possible.  While the health effects of mold are still unclear, don't needlessly over expose yourself to mold or take chances!  Mold can damage your personal belongings too if allowed to grow on them.  So while there is mold everywhere, once you see it you will want to remediate it.   If you want help to remediate mold, call SERVPRO of Ozaukee County at 262-242-8888.  We will make it "like it never even happened."

OH NO! Water Water Everywhere

7/3/2019 (Permalink)

Flooding and water emergencies always happen at the worst times. That is because there is no good time for a water emergency!  That is also why SERVPRO of Ozaukee County is available for emergency services 24 hours a day, 7 days a week—including holidays.

Faster To Any Size Disaster

Water can spread quickly.  It is important to dry up the water right away so that it doesn’t ruin floors, walls and furniture.  The wood legs of furniture can bleed into the carpet causing permanent stains.  Our water extraction process along with setting up the appropriate number of machines will minimize the damage and help to keep the costs down.  Restoration costs can increase dramatically if the water is left without drying. Structural rebuilding may become extensive and expensive!

If you need emergency services, please call SERVPRO of Ozaukee County at 262-242-8888.  Letting the water sit there, even for a couple of days, can cause mold to grow.  Doors, windows and studs begin to swell and warp.  Metal can rust and corrode.  Paint begins to blister and wood flooring can be ruined.   If the water stays in the structure for a week or more, biohazard contamination is possible.

About SERVPRO of Ozaukee County

SERVPRO of Ozaukee County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. 

So You've Got Mold - Don't Panic!

7/3/2019 (Permalink)

So you have something on your wall that looks like mold.  Or you had a home inspection and they found mold.  What should you do? 

DON'T PANIC!!!

Call SERVPRO of Ozaukee County at 262-242-8888.  We will take care of everything for you.  We have many years of experience cleaning up mold from attics to basements and everywhere in between. We can also remove the mold stain, after the mold is gone. 

What you don't want to do is throw bleach at the wall thinking that is all that is necessary. That could cause the mold spores to spread into the air and leave you with more mold.

You don't want to cut out the moldy drywall and carry it outside because that moldy drywall will be spreading mold spores (that you can’t see) all through the house as you carry it outside. 

You do want to call SERVPRO of Ozaukee County at 262-242-8888.  We will figure out what to do.  Sometimes circumstances may warrant having an independent assessment of the type of mold and how many mold spores there are.  There are Independent Environmental Professionals (IEPs) who take air samples and send them to a laboratory for testing.  They can also write a protocol for us to follow.  If an IEP is not required, we will perform the mold remediation based upon our inspection.  

We will inspect the area of suspected mold, take pictures, create a drawing, write an estimate and proposal, and make sure that all your questions are answered before we begin the job.  

We are thorough, safe and competitive.  When you call SERVPRO of Ozaukee County your panic will vanish because you called the right professionals.  We create happy customers by getting the job done right. We will put your mind at ease and erase any panic you may have had.  

A House Fire is Personal

7/2/2019 (Permalink)

Having your house catch on fire is one of the scariest things that can happen.  Of course, the most important thing is to get everyone to safety. The shock can be overwhelming!  Please know that SERVPRO of Ozaukee County has worked with people and families who have gone through this horrible situation.  We are here to help and will treat your fire loss as if it was our own.  We understand your needs, concerns and worries.  We will do everything in our power to accommodate your schedule.  We know how precious your time is.

Our SERVPRO technicians are trained in the appropriate techniques to clean up soot from walls and ceilings or to remove and replace appliances.  Anything that will put you and your family at ease, we will do it. And when your house is cleaned or rebuilt, you will have the satisfaction of knowing that we took great care with everything and you will be glad that you chose SERVPRO of Ozaukee County to clean up and restore your home.  

From Water Loss to Rebuild

7/1/2019 (Permalink)

This picture shows the Family Room after the rebuild was completed.

About a year ago, Bill and Jan Callaway, the owners of SERVPRO of Ozaukee County, had a major water loss in their Mequon home from a faucet that was left on all night.  The water ran down from the Master Bathroom upstairs, to the Family Room and Kitchen one floor below. 

The ceiling in the Family Room was collapsing when the owner found the water loss in the morning. They immediately called the team at SERVPRO of Ozaukee County who came out to the house for an inspection.  When the crew arrived, they determined that the ceiling would have to be removed and the flooring below which was ruined would have to be removed.  Because of the tremendous amount of water, they spent two days removing the ceiling and the floor.  They continued to dry the structure for another two or three days.  Once the ceiling and flooring were removed drying went significantly faster.  

An air scrubber was used to cut down on the dust in the air from the removal of the drywall.  Dehumidifiers and large fans were used to dry the structure.  After everything was dry the Production Manager had a drywall team put in new drywall, a painting team paint the new drywall and adjoining walls, and a flooring team put in new floors.  

As owners we were bursting with pride at how well our SERVPRO of Ozaukee team did on our water loss and rebuild. Even if I weren't the owner, I would be singing their praises and recommending them for water losses.  Thank you team for a job well done!

Water Damage to Home in Mequon

5/1/2018 (Permalink)

Drywall removed from part of the ceiling in the family room.

This family’s Mequon residence experienced serious water damage after a faucet was left on in an upstairs bathroom. SERVPRO of Ozaukee County has the expertise and equipment to mitigate residential water losses just like this one.

In this particular situation, the water went from the upstairs bathroom down through the floor and into the ceiling of the family room and kitchen below.  The family room ceiling and one wall were saturated and had to be removed. The flooring  below was ruined and both the ceiling, wall and the flooring had to be replaced. After replacing the drywall the painters came and painted.  Finally the floors were installed and the drapes were hung.  The furniture was put back and the family was very grateful to be able to use the space again.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed. 

Our SERVPRO Representative will ask several questions: 

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

Faster to Any Size Emergency

In many cleaning and restoration situations, immediate action is needed. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Ozaukee County arrives quickly and starts the water extraction process almost immediately. 

For help restoring your home after a water loss, call SERVPRO of Ozaukee County at 262-242-8888. We’ll make it “Like it never even happened.”

Proud to Be an IICRC Certified Firm

5/1/2018 (Permalink)

SERVPRO of Ozaukee County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Mold Infestation in Mequon

5/1/2018 (Permalink)

This Mequon family discovered extensive microbial growth in their home, thanks to a water loss that went undetected for several months.  Believe it or not, mold problems like this can be mitigated with the right expertise and equipment.  SERVPRO of Ozaukee County has trained technicians that were able to remove the mold growth and the stain, and then restore the space to preloss conditions.  The family was very grateful that we were able to recover their home and protect them from any potential health effects. 

The Mold Remediation Process:

Every mold infestation is different, from the extent and type of growth, to the variety of materials affected.  Each scenario requires a unique solution, but the general process stays the same.  When you discover mold, call us at 262-242-8888 and we will go through our standard mold remediation process: 

* Inspection and Mold Damage Assessment

* Mold Containment

* Air Filtration

* Removing Mold and Mold-Infested Materials

* Cleaning Contents and Belongings

* Restoration

If You See Signs of Mold, Call Us Today at 262-242-8888

When a SERVPRO Owner Has a Water Loss Part 2

5/1/2018 (Permalink)

Now I know what other people go through when they have a water loss.  It is loud.  It is disruptive.  And did I say it was LOUD??? 

We had dehumidifiers on two levels and lots of air blowers (big giant fans) on two levels. You could not hear yourself think.  We had to shout over the noise. The dog wouldn't stop barking and she was very nervous.  We chose not to kennel her (big mistake) so we took her to work with us every day.  Eventually, she calmed down but she hated the noise as much as we did.

Fortunately, our technicians were wonderful.  They put us at ease and they were very upbeat and considerate. They removed all our paperwork from on top of my desk, magazines and bills from off our kitchen table and boxed up everything else.  They carefully removed all the pictures from the walls and put them adjoining rooms.  Even though our ceiling was saturated with a ton of water they dried it completely within three or four days. Finally, they removed the floors in the family room and kitchen.  We are now looking forward to the rebuild process.  I hear it will be noisy too.  At least we have a few days in-between the noise.  Look for Part 3, The Rebuild!

What is the benefit of hiring an IICRC Certified Firm?

4/27/2018 (Permalink)

Just as any professional performs at a higher level of competency in their fields, IICRC Certified Technicians set themselves apart through training, experience, and comprehensive examination. The examinations consist of the successful completion of one or more of the 28 certifications courses available. 

When you see an IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property. IICRC Certified Firms employ technicians who, after study, field experience and passing comprehensive exams, have received IICRC certifications in specific cleaning, restoration and inspection categories such as upholstery, wood flooring, stone and tile flooring, carpet cleaning, odor removal, mold remediation, water damage, fire damage restoration and more.

Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

Opening a water line after a cold winter

4/27/2018 (Permalink)

It looks like spring has finally arrived in Wisconsin.  It is time to go down to the basement and open up the valves in the water lines going to the outside spigots.  If water was trapped between the valve and the spigot during the freezing temperatures that we experienced this past winter, it could have caused the water to freeze and create cracks in the water line.   

We suggest that you inspect the water line before opening the valve.   Then open up the valve and wait a few minutes to see if there are any leaks in the line.  At this time of the year we receive calls from customers who opened the valve and immediately went upstairs.  Hours or days later they discover their basements are flooded causing extensive damage.  SERVPRO of Ozaukee County can dry out and restore the basement “like it never even happened.”  However, it is less costly and less stressful, to find and stop any water leaks as soon as possible and definitely before they flood your basement. 

Flooded Basements in Mequon, Wisconsin

4/13/2018 (Permalink)

4/13/18

A basement can flood at any time depending upon variable circumstances. Heavy rainfall is only one of those circumstances. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. Some other reasons for a flooded basement are:

• A blocked or failed sewer lateral pipe
• Heavy rain causes surface water to pool around your home
• Storm sewer backup
• Sanitary sewer backup
• Foundation drainage failure
• Water supply-line break or hot-water tank failure
• Call SERVPRO of Ozaukee County today  at 262-242-8888 to let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.
• We are Flooded Basement Specialists:
• If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure and contents. Remember, the longer you wait, the worse the problem will get.
• Have Questions about Basement Flooding? Call 262-242-8888.

• We are Available 24 hours/7 days per week
• We’re a Preferred Vendor to many National Insurance Companies
• We Bill The Insurance Company Directly – One Less Thing For You To Worry About
• Our Technicians are Highly-Trained  in Water Restoration Techniques
• We use IICRC S500 Restoration Standards
• We Use Advanced Inspection and Extraction Equipment

• Restoring Your Mequon Community Commercial Property After A Water Damage Event
• Restoring Commercial Properties Presents Unique Challenges About SERVPRO of Ozaukee County
• SERVPRO of Ozaukee County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
• Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.
• Commercial Approved Flooding and water damage events at Mequon community commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.
• Basement Flooded? Call Us Today – We’re Ready To Help 262-242-8888

Top of Form

When a SERVPRO Owner has a Water Loss Part 1

4/13/2018 (Permalink)

A water loss is disruptive, noisy, stressful and did I mention LOUD???

As a SERVPRO owner, I recently woke up to rushing water overflowing from a sink in our upstairs bathroom. We're talking Niagara Falls.  Apparently, we had not turned off the faucet after getting a drink of water in the middle of the night. Then when I woke up and walked into the bathroom, I walked onto completely soaked rugs and about 1/2 inch of water all over the bathroom floor.  I immediately turned off the faucet and opened up the cabinet beneath the sink. More water came pouring out.  I began putting towels on the floor to keep the water from flowing into our bedroom. 

I could see that a lot of work would need to be done. Still being very sleepy, I decided to look at the first floor a little, hoping that the water had not gone downstairs.  An hour later, I discovered my worst fears.  The water had indeed traveled downstairs through the ceiling in our family room as well as a light/fan fixture in our kitchen.

The light fixture was pouring water all over the kitchen table and had already ruined mail, newspapers, magazines, etc.  A couple of chairs and a couch were soaked. What a mess!!  The water was all over the floor even worse than it had been upstairs. The carpet was soaked in the family room and stained from the orange water still dripping through the ceiling. The kitchen linoleum was flooded but I put a dozen large bath towels on the floor to soak up as much water as possible.

Next I called our insurance agent to get a Claim number and then I called our SERVPRO of Ozaukee Production team.  They came right out and were wonderful.  I got to see them in action at a water loss from the very beginning.

When they have finished the mitigation I will write another blog describing what they did. Stay tuned!!! 

Does Your Ozaukee County Home Have a Mold Problem?

4/10/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

• Mold is present almost everywhere, indoors and outdoors.
• Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
• Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
• Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today –SERVPRO of Ozaukee County 262-242-8888.

Ozaukee County 24 Hour Emergency Water Damage Service

4/10/2018 (Permalink)

SERVPRO of Ozaukee County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone, Ready to Help!!!
Call Today - 262-242-8888

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Ozaukee County has a real person answering the phone who has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect:

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Ozaukee County:

SERVPRO of Ozaukee County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Thiensville Residents: We Specialize in Flooded Basement Cleanup and Restoration!

6/29/2016 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Thiensville basement could flood, including: 

• A blocked or failed sewer lateral pipe
• Heavy rain causes surface water to pool around your home
• Storm sewer backup
• Sanitary sewer backup
• Foundation drainage failure
• Water supply-line break or hot-water tank failure
• And many more

Have Questions about Basement Flooding?

Call Today - 262-242-8888

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Ozaukee and let our trained, professional crews handle the situation safely and correctly. We have earned the tust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

• We are Available 24 hours/7 days per week
• We’re a Preferred Vendor to many National Insurance Companies
• We Bill The Insurance Directly – One Less Thing For You To Worry About
• Our Technicians are Highly-Trained  in Water Restoration Techniques
• We use s500 IICRC Restoration Standards
• Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 262-242-8888

Restoring Your Mequon Community Commercial Property After A Water Damage Event

6/29/2016 (Permalink)

Flooding and water damage events at Mequon community commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Ozaukee County

SERVPRO of Ozaukee County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications