To the SERVPRO Team:

Thank you so very much for coming to my assistance during my most recent challenge with water. I truly appreciate everything you have done for me. Your willingness to arrive so quickly, your knowledge on how to handle the situation effectively and the reassurance you provided me speaks volumes about your professionalism and your kindness. Wishing you and your families safety and good health as we go through this difficult time together.

Thank you again.

All 10s! Everything was done very quickly. 

Staff was awesome!

Brian and Shannon were excellent. I was so impressed with how Brian and Shannon were so professional. They were polite and told me every step they did. I would recommend them to my friends. 

As a realtor, I've seen the beautiful results of SERVPRO Ozaukee - the place looks better than ever!

Whether you have dirty carpets or severe damage to your home due to fire, smoke damage or water SERVPRO of Ozaukee is the way to go. Just call Larry! They know what they are doing and will leave you and your home "Like it never even happened."

The team at SERVPRO is truly remarkable and worthy of attention. From Ashanti taking our phone call to Javier, Brian and their team arriving at Partnership Bank on a Saturday morning to assist in a water break cleanup. They were responsive, professional, and jumped right into action to render the situation. We couldn't have asked for a better team to take care of us. Thank you for serving the community, we are grateful of the care and passion you have for doing it right! David Braaten CEO Partnership Bank  

 

Great team, very friendly! Everyone I dealt with was awesome! 

Outstanding! So impressed with the entire process! Would hire again in a heartbeat! 

Tony was excellent to work with. He was professional and very friendly. Excellent service team. :)

Tony and Alex were great! Thank you gentlemen!

Well pleased. Manager seems very knowledgeable. 

They did a great job painting and carpet cleaning. 

I was new and nervous about the whole process and I was very surprised by how helpful Javier was with explaining everything to me even before I was a customer.  I was so impressed by that as well as the level of professionalism when he came out to look at the damage.  Javier was very honest and made me feel comfortable in the decision to go with your company.  He really surprised me when he actually came and did 95% of the job himself.  The first day was doing the demo in the morning.  The next day he was there by himself for about 8 hours and got everything completed all in the same day.  

I also want to complement your office staff for being professional and answering all the questions that I had in a timely fashion whether it was through email or phone calls.  So thank you to Sharon and Ashanti!!!

I will definitely refer you to potential customers.  The work was awesome and flawless.

For a very large house cleaning project: "They were very helpful and came up with good solutions to problems."

"Very friendly and knowledgeable!  I appreciated the phone call before arrival. I would recommend SERVPRO based on Tony and Javier's service.

"Communications were excellent; always willing to provide explanations."

"Excellent service, professional & knowledgeable staff, would highly recommend!"

"Javier was awesome!!  Jan was amazing!! And we deeply appreciate your getting back to us immediately during the emergency.  Thank You!!!"

"Keep up the good work!  The men were very courteous, kind and hard working!"

"We appreciate  your prompt service.  Javier was a pleasure to work with."

Thank you for  your prompt service.  I am a widow handling this disaster myself.

"Everyone was great and helpful!  I would recommend SERVPRO of Ozaukee County and use them again."

"SERVPRO turned an icky, messy experience into a positive for us.  We could not have done this ourselves.  We were grateful for your prompt attention to our needs."

Under "what recommendations would you have to help the SERVPRO Franchise improve? 

John said:

"It's good the way it is - no need to change anything!!!

SERVPRO of Ozaukee County was Outstanding!  So impressed with the entire process!  Would hire in a heartbeat!

I think you guys are great. Thank you for your services.

Brian and Javier were friendly, courteous and helpful.

Javier is very courteous and knows what he is doing. He came after hours and stayed till all work was completed. Great Job!

Very courteous.

Well done!

Randy was so happy with our technicians, he said "Give both guys a raise"

Thank you!  They were very kind and considerate, made the process easier.

The firm acted rapidly and very professionally to prevent further damage to my condo.  I give them an A++.  They could not have done better. 

They were perfectly kind to me and were also very professional in all ways.

"Call Larry if you want it done right!  Excellent customer service and highly professional work.  No matter the mess these folks will make it "Like it never even happened."

"Wonderful Company to Work With!  From the office staff and coordinators to the project managers and work crew, everyone was very prompt, responsive, professional and kind.  They did everything they could to help me out and keep costs down as much as possible.  I definitely recommend them!"

We appreciated such prompt and courteous service! Great Job!

We discovered a soaked carpet in one of our buildings and called SERVPRO of Ozaukee County. They came right out on a Saturday and extracted water and set up machines for drying. By Monday everything was dry. Thank you for a job well done.

Everything looks great!

I have never seen such fast service. I just got over the flu and the carpet needed to be cleaned right away. They came out within the hour and did a fantastic job. Thank you very much.

The water went from the second floor to the basement and made a real mess. Their team had a bilingual crew member, Javier, who translated everything to make sure I understood. They did a great job and I would definitely recommend them!

A perfect score! 10 out of 10. No recommendations. 

I would like to express my appreciation to SERVPRO of Ozaukee County. I worked with them for a couple of months and they were very professional and efficient. They called me several times to check if the work was satisfactory and if I had any questions. They always informed me of what they would be doing next and they worked around my schedule. I would recommend SERVPRO of Ozaukee County to anyone who would be in the need of their services.

They did a very professional job. Keep up the good work.

Brenda had sewage back up in two of her showers and the hallway while her husband was out of town. She had concerns about odors and possible staining of her floors. When we finished cleaning up the sewage from all the areas, Brenda was extremely happy with our results and she gave us a perfect 10 out of 10 rating in every category.

They have done a great job and stayed in touch. I've been in the landscape and nursery business since 1946 and recognize great people when I see them. Thank you!!! All 10s from me.

The Ozaukee County SERVPRO team were rapid in their response and exceptionally helpful in a time of distress. They sacrificed evening and weekend hours to address our needs.

A perfect 10 out of 10 score on our Certificate of Satisfaction form.